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Supv Business Svcs II-Hourly

J o b D e s c r i p t i o n

Job Profile Title:	Supv Business Svcs II-Hourly
Job Code:	17109
Profile Title:	17109 Supv Business Svcs II-Hourly
Grade / Band:	08
FLSA Status:	Non-Exempt
The Business Services Supervisor will welcome our guests; by understanding their unique stories and needs, the candidate will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Assist the manager in implementation and enforcement of procedures, time and attendance administration, attend pre convention meetings, and assist in counseling / commendation issuance
Perform shipping and receiving operations for all in-house guests and convention delegates
Process and document all stored inventory of courier and drop-off parcels
Provide guest assistance in the processing and reviewing of all shipping and receiving materials
Ensure department inventory security and accuracy when releasing packages or facilitating delivery of packages
Perform the counter service functions of sending and receiving faxes, photocopying, computer workstation rentals, laptop and workstation printing
Assist guests with workstation personal computer functions, including Internet usage; process rental requests for computer, copier and wireless equipment
Provide departmental communication for all in-house business activities as well as locations for in-house or city-wide conventions

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience		Required

Additional Requirements
Details	Required/ Preferred
Post-secondary education	Preferred
Bilingual, with English as the primary or secondary language	Preferred
Experience in a resort setting	Preferred
Experience in Sales	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Excellent organizational skills to function effectively under time constraints and written established deadlines, with attention to detail
Effective listening abilities with strong judgement skills
Excellent customer service skills
Interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X