Supv Players Club-Hourly

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Supv Players Club-Hourly

Job Code:

17131

Profile Title:

17131 Supv Players Club-Hourly

Grade / Band:

08

FLSA Status:

Non-Exempt

The Supervisor Players Club is responsible for maintaining the front-line operations of the Players Club desk while providing excellent guest service. All duties are to be performed in accordance with department and property policies, practices and procedures.

Supervise assigned operational functions within the Players Club desk consistent with the strategic plan, the fiscal budget, and the Company’s short term and long-term profitability objectives

Assist Players Club Representatives, Slot Hosts, and guests with all requests in a professional and timely manner

Explain the loyalty program in detail and redeem guests’ points for express comps

Issue FREEPLAY and explain how to use it

Evaluate members’ status and issue complimentary amenities based upon established Company guidelines

Conduct daily Team Update briefings; create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction

Promote and maintain the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

2+ Years of Prior Relevant Experience

Resort setting

Required

1+ Years of Prior Relevant Experience

Face-to-face guest service position

Preferred

1+ Years of Prior Relevant Experience

Supervisory experience

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience working in a similar resort setting

Preferred

Bilingual

Preferred

Effectively communicate in English, in both oral and written forms

Preferred

Ability to effectively deliver training and coaching

Able to effectively communicate in English, in both written and verbal forms

Able to lead and mentor a team

Ability to to make sound decisions immediately without supervision

Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Effective listening abilities with strong judgment skills

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

X

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex