Supv Ticket Office-Hourly

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Supv Ticket Office-Hourly

Job Code:

17152

Profile Title:

17152 Supv Ticket Office-Hourly

Grade / Band:

08

FLSA Status:

Non-Exempt

As a Ticket Office Supervisor, you will be responsible for show information and maintaining the ticketing system. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Support the Manager in maintaining all shows or events inventory

Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area

Maintain internal and external show information and outside property sales in the ticketing system; update information on all tours, shows and other event sales

Develop new and analyze existing procedures and special promotions that will improve guest patronage

Generate daily reports on all events for senior leadership, management and promoters

Manage the guest queue system assembling or disassembling queues and stanchions as needed

Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment

Develop and mentor hourly employees to ensure departmental standards and goals are understood and met

Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

2+ Years of Prior Relevant Experience

Ticket Office experience or cash handling

Required

2+ Years of Prior Relevant Experience

Customer service experience

Preferred

2+ Years of Prior Relevant Experience

Leading/supervising or managing employees

Preferred

Work varied shifts, to include weekends and holidays

Required

Bilingual, English as the primary or secondary language

Preferred

Experience working in a similar resort setting

Preferred

Excellent customer service skills as well interpersonal skills to effectively communicate with all business contacts

Able to effectively communicate in English, in both verbal and written forms

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

X

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex