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Supv Ticket Office-Hourly

J o b D e s c r i p t i o n

Job Profile Title:	Supv Ticket Office-Hourly
Job Code:	17152-1
Profile Title:	17152-1 Supv Ticket Office (Multi-Property)
Grade / Band:	08
FLSA Status:	Non-Exempt
As a Ticket Office Supervisor, you will be responsible for show information and maintaining the ticketing system. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Principal Duties & Responsibilities
Support the Manager in maintaining all shows or events inventory and generate daily reports on all events for senior leadership, management and promoters
Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area
Maintain internal and external show information and outside property sales in the ticketing system; update information on all tours, shows and other event sales
Support the Box Office Manager & Asst Showroom Manager with daily front of house showroom duties such as loading the showroom, providing beaks, manage the guest queue system assembling or disassembling queues and stanchions as needed and/or maintaining the Showroom/Arena
Act as guest liaison for guest issues within the Showroom/Arena, resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Maintain all in house group sales for shows
Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Ticket Office experience or cash handling	Required
2+ Years of Prior Relevant Experience	Experience in leading/supervising or managing employees	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts and Holidays	Required
Bilingual, English as the primary or secondary language	Preferred
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Excellent customer service skills as well interpersonal skills to effectively communicate with all business contacts
Able to effectively communicate in English, in both verbal and written forms

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		50
Clear speech - simple				X
Clear speech - complex				X
Climbing				X
Crawling
Crouching				X
Distant vision				X
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		50
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting	X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area
Contacts - works alone
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high				X
Office conditions
Outdoors
Restricted area
Shifts				X
Smoke				X
__% Travel				X
Vibration
Wet/Humid
Live Stream/ Video Recording

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure	X
Judgment				X
Long hours
Math skills - advance
Math skills - basic				X
Memorization				X
Organization				X
Perception
Reading - simple				X
Reading - complex
Repetition				X
Safety hazards
Tight deadlines
Working conditions
Writing - simple				X
Writing - complex