Sr Mgr Employee Relations

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Sr Mgr Employee Relations

Job Code:

19037-1

Profile Title:

19037-1 Sr Mgr Employee Relations

Grade / Band:

L2

FLSA Status:

Exempt

The Sr. ER Partner is responsible for supporting the Director of Employee Relations in managing the execution of the employee relations processes and practices. The Sr. ER Partner reports to the Director and manages the ER Coordinators, while providing consultation and recommendation to the ER Partners on selected case categories. This role is responsible for managing the case intake and assignment process and providing advice and counsel to managers and employees in the resolution of employee‐related issues, discipline, and policy interpretation. The Sr. ER Partner manages case escalations and completes full cycle investigations for escalated cases. Additionally, the Sr. ER Partner is responsible for onboarding, training and continuous development of the ER Partners and ER Coordinators. The Senior ER Partner supports the continuous improvement process by coordinating with the Directors and VP of ER and Continuous Improvement on Employee Relations analytics and analysis.

Manages the ER inboxes for timely case intake and assignment. Responds to inquiries related to complex ER issues, disciplinary actions, policy interpretation/application. Ensures action is being taken to address these issues and provides insight and feedback to managers and other stakeholders as appropriate.

Oversees ER Partners' work and provides consultation and guidance for case management for non-misconduct related issues, such as attendance, job performance, unprofessional, rude, and discourteous conduct, and other standard violations of the General Rules of Conduct or policy violations.

Directly manages the ER Coordinators and ensure accurate and timely completion of Probationary Releases, Probationary Extension, inquiries, and other cases assigned to the coordinators. Responsible for onboarding, training and development of ER Coordinators and ER Partners.

Independently investigate and evaluate cases of employee misconduct, interview employees and other relevant stakeholders in order to effectively and impartially assess the situation or perceived problem. Review relevant policies and objectively documents all facts and opinions relevant to the case. Report findings and consults with Director and business unit leadership on appropriate responses and solutions.

Ensures timely escalations of all complex ER issues, such as serious allegations of harassment, discrimination and retaliation, incidents of workplace violence, and other serious acts of misconduct.

Collaborates and consults with various individuals and departments, establish and maintain effective working relationships with all levels of management, employees and Subject Matter Experts such as Legal, Internal Audit and Compliance, Labor Relations and HR/Talent Management as needed, to coordinate investigation‐related activities and determine outcome recommendations. Work closely with both corporate and property surveillance, corporate investigations and fraud, and security personnel to obtain investigation information, when applicable.

Completes and maintains appropriate case file documentation in HR Acuity, to ensure a full picture of employee relations activity – informal and formal processes, advice given, outcomes issued, inquiries, etc. Maintain strict confidentiality of information to include, but not limited to, conversations, documents, hotline complaints and investigations Exercise sound judgment in handling or working with confidential data and situations.

Support continuous improvement by identifying opportunities for improving ER processes, policies and procedures based on COE analytics and trends. Collaborate with all levels of ER on formulating and implementing solutions. Assists Directors in the management and coordination of the COE Continuous Improvement Committees.

Complete special projects, assignments, or tasks requested by ER leadership, HR/Talent Management, operational leadership, or legal.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree or equivalent experience

Human Resources, Business Management, Hotel Administration or related field

Required

2+ Years of Prior Relevant Experience

Professional level experience in managing moderate to complex employee relations issues, investigations and writing investigative reports.

Required

3+ Years of Prior Relevant Experience

Experience of supervisory experience of high performing teams.

Preferred

3+ Years of Prior Relevant Experience

Experience in providing guidance to all levels of management on employee relations issues.

Preferred

PHR/SPHR, SHRM-CP/SHRM-SCP Certification

Preferred

Previous experience working in a similar resort setting

Preferred

Ability to multi-task and solve problems in a fast-paced environment

Ability to effectively interact and communicate with all levels of management

Operational understanding of resorts

Ability to supervise employees and provide direction for the specific project

Ability to work varied shifts, including weekends and holidays

Ability to communicate effectively in English, in both written and verbal forms

Demonstrated ability to collect sensitive and confidential information and documentation from appropriate sources, including through claimant, witness and targeted employee interviews; prepare and submit reports related to investigations; and propose remedial action based on investigation findings

Complete and maintain appropriate case file documentation in Ethics Point, to ensure a full picture of employee relations activity – informal and formal processes, advice given, outcomes issued, inquiries, etc.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

25

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

40

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X