Dir HR Shared Services

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Job Profile Title:

Dir HR Shared Services

Job Code:

19044

Profile Title:

19044 Dir HR Shared Services

Grade / Band:

L3

FLSA Status:

Exempt

The Director, HR Shared Services (HRSS) is responsible for developing and executing the strategy for the delivery of HR services to all MGM employees.  This role provides day to day leadership for a staff of Shared Services generalists and specialists and is responsible for staffing, training, and performance management of the team.  This role establishes Service Level Agreements (SLAs) governing service delivery, processes to best meet SLAs, and measures performance against SLAs and standards.  This role executes on all business imperatives in alignment with MGM Resorts International's Mission, Vision, and Values, in support of a culture of employee communication and engagement.

Direct the operations of HR Shared Services, including defining the strategy for providing a best-in-class employee experience, defining and meeting service level agreements, and driving operational performance metrics

Optimize the case management platform and experience (in conjunction with the system of record) to continuously improve HR processes, workflow automation, and drive real-time support through self-service resources

Partner with key stakeholders to understand business needs and strategic priorities to shape the enterprise-wide employee experience

Lead and maintain a high-performing team through training and development of HR Shared Services leadership and staff to cultivate a culture of internal growth Ensure company HR processes, procedures, and policies are in compliance with the Department of Labor, gaming agencies, etc.

Articulate HR Shared Services vision and complex processes to varied levels across the organization in assorted audience formats

Provide strategic direction and coaching for HR leaders across the organization on HR Shared Services processes to produce a consistent enterprise-wide employee experience

Perform other senior management responsibilities as required

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Human Resources and/or business administration

Required

3+ Years of Prior Relevant Experience

Management in a high volume Shared Services Environment

Required

Experience and/or in-depth knowledge/understanding of operations, with emphasis in a shared services business model for a large organization consisting of multiple operational business units

Preferred

Strong leadership skills

Excellent customer service skills.

Interpersonal skills to effectively communicate with all business contacts.

Ability to effectively communicate in English, in both oral and written forms.

Practical experience and knowledge of Human Resources operations.

In-depth, Generalist understanding of HR practices and the business acumen to create and operate a shared services operation

Position requires superior decision making, analytical, problem solving, HR Systems expertise and facilitation skills

Ability to develop strong and sustainable working relationships throughout the organization

Must possess a proactive management style that looks beyond problems and current practices to develop effective solutions to create the maximum return on investment

Must demonstrate ability to work in a fast-paced and stressful environment; maintain physical stamina and a proper mental attitude to deal effectively with management, employees and outside contacts

Ability to work under pressure while meeting deadlines

Withstand prolonged standing or walking, manual dexterity and mobility to use computer

Access all business contacts and tend to company business within Las Vegas, and travel within the U.S.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X