Sr Mgr Shared Services

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Sr Mgr Shared Services

Job Code:

19053

Profile Title:

19053 Sr Mgr Shared Services

Grade / Band:

L2

FLSA Status:

Exempt

The Sr. HR Shared Services Manager is responsible for providing strategic guidance and support to ensure compliance with Federal  Labor laws, Federal and State regulations and corporate policies and procedures. This position collaborates with business leaders and  Corporate HR Centers of Excellence to develop and implement strategies, solutions, and process improvements that will increase overall organization effectiveness, and support employee self‐service and digital adoption. The Sr. HRSS Manager is accountable for  ensuring all escalated employee, manager and HR team inquiries are accurately addressed in a professional and timely manner within  established SLAs. As a member of the HRSS management team, the Sr. HRSS Manager ensures that HR service needs are addressed in the most responsive and efficient manner possible with a focus on providing exceptional service to the organization. 

Ensure company HR processes are in full compliance with the all Federal, State, and local laws, regulations, and statutes.

Successfully manage teams, ensure day to day operational success (SLA achievement and accuracy), and promote individual  development and career growth.

Monitor performance against service level targets and modify processes, workflow, staffing, and other resources to achieve target  results.

Partner with HRSS leadership and other HR functional teams to define appropriate HR service level targets and continuously optimize  interdepartmental processes.

Provide informed guidance for HR leaders across the organization on HR Shared Services processes to produce a consistent enterprise‐  wide employee experience.

Manage operations of HRSS staff including new hire decisions, training, work assignments, recognition, and discipline.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Human Resources and/or business administration

Required

3+ Years of Prior Relevant Experience

Required

Must have experience working under the applicable employment and other regulations governing Human Resources policies

Required

Experience and/or in‐depth knowledge/understanding of operations, with emphasis in a shared services business model for a large organization consisting of multiple operational business units, which may include other national regions.

Preferred

Advanced working knowledge of: Workday, Learning Management Systems, and software programs such as Microsoft Word, Excel, Power Point, and Access.

Preferred

Strong leadership skills

Excellent customer service skills.

Interpersonal skills to effectively communicate with all business contacts.

Ability to effectively communicate in English, in both oral and written forms.

Practical experience and knowledge of Human Resources operations.

In‐depth, Generalist understanding of HR practices and the business acumen to create and operate a shared services operation.

Position requires superior decision making, analytical, problem solving, HR Systems expertise and facilitation skills.

Ability to develop strong and sustainable working relationships throughout the organization.

Must possess a proactive management style that looks beyond problems and current practices to develop effective solutions to create.

Must demonstrate ability to work in a fast‐paced and stressful environment; maintain physical stamina and a proper mental attitude  to deal effectively with management, employees and outside contacts.

Ability to work under pressure while meeting deadlines.

Withstand prolonged standing or walking, manual dexterity and mobility to use computer.

Access all business entities and attend to company business within Las Vegas, and travel within the U.S.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X