Learning & Development Partner

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Learning & Development Partner

Job Code:

19081-3

Profile Title:

19081-3 Operations Learning & Development Partner (Regionals Only)

Grade / Band:

IC2

FLSA Status:

Exempt

It is the primary responsibility of the Operations Learning & Development Partner (OLP) to perform a variety of duties to support  the mission and  vision of MGM Resorts by implementing, facilitating, and evaluating offerings geared at onboarding, culture, and  training within the specific operational  departments of the Hospitality and Casino Divisions including Food & Beverage,  Housekeeping, Hotel, EVS, Banquets, Catering, Retail, Table Games and Slots.  Ensure the mission of Diversity and Inclusion is  engrained as part of MGM Resorts International training and culture  while providing excellent guest service. All duties are to be  performed in accordance with federal, state, local laws, regulations, and  ordinances as well as departmental and MGM Resorts  policies, practices, and procedures.

Support the on boarding of new hospitality/operations employees through the delivery of department specific new hire  orientation, manager onboarding train the trainers and core learning experiences of the hospitality division.

Establish, manage, and monitor a 10, 30,60, 90‐day new hire follow‐up program to ensure the successful on‐boarding of new  employees into the hospitality division.

Establish regional on‐boarding structure with other OLP partners to ensure consistency across all properties.

Establish and implement structure to support service spot checks in partnership with Guest Experience and report on  areas of opportunity to leadership. Support structure to improve areas of growth.

Maintain accurate policy and procedure manuals and ensure leadership is updated on relevant changes to effectively  lead their teams.

Utilize on‐boarding templates created by the COE and update with department/role specific information.

Partner closely with Talent Development on learning needs analysis outcomes and any learning needs related to Leadership  growth opportunities.

Partner closely with the COEs to ensure consistency with company‐wide programs and expectations.

Maintain regular communication with Regional Talent Development leadership through 1:1 meetings and weekly team  meetings.

Leverage skills gap analysis  to  determine the need for on‐going  job skills training  programs.

Provide  train‐the‐trainer  programs  for  managers  to  support  consistent  on‐boarding  and  on‐going  skills  training  within  operations.

Utilize  the company‐wide compliance  reporting information supplied bi‐weekly  to  follow‐up and ensure completion of all  required learning for the Hospitality group by required due dates.

Produce, compile, and evaluate pre‐ and post‐course data for measurement of learning quality, participation,  satisfaction,  performance, and business impact.

Develop and recommend alternative training methods related to job specific skills training as needed.

Design and generate data reporting, information, and documentation in the learning management system.

Engage in self‐directed work, create, and maintain timetables for projects, manage deadlines and resources, and work  with  a wide degree of creativity and latitude as well as minimal supervision.

Manage staff support for training center operations with classroom set‐up and break down, material preparation,  scheduling, inventory ordering, and resource allocation.

Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.

Resolves guest complaints within scope of authority; otherwise refers the matter to management.  Notifies senior  management and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree or equivalent experience

Required

3+ Years of Prior Relevant Experience

Adult learning/training/facilitation/hospitality/operations/guest services experience

Required

Previous experience working in a similar resort setting.

Preferred

Previous experience in one or more hospitality departments (F&B, Hotel, Retail, Housekeeping, EVS)

Preferred

Strong capabilities in public speaking, facilitation, and communication skills to be leveraged in small and large group settings

Ability to present and facilitate effectively to multifaceted audiences and debrief experiential learning processes with the  capacity to engage adult learners

Excellent planning, time management, communication, decision making, presentation, organization, and interpersonal skills

Ability to develop and maintain relationships of trust and confidence at all levels of the enterprise from line to executive  level

Possess outstanding communication and interpersonal skills to articulate effectively and maintain a professional  relationship with a diverse workforce

Possess & utilize good working knowledge of computer software to include MS Word, Excel, PowerPoint, and  Outlook  and/or equivalent

Possess knowledge of adult learning theories and methodologies with the ability to apply them in  learning/leadership/technology and change management

Embrace the diversity principles though participation in related events, company sponsored volunteer opportunities, acts as  a mentor and models the standards

Possess effective time and project management skills, and work well both individually and as a member of a team

Maintain a professional, neat, and well‐groomed appearance, adhering to MGM Resorts standards.

Excellent customer service skills.

Ability to effectively communicate in English, in both oral and written forms.

Balancing

Bending

X

Carrying __pounds

X

20

Clear speech - simple

X

Clear speech - complex

X

Climbing

Crawling

Crouching

Distant vision

X

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

20

Near vision

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

Office conditions

X

Outdoors

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

High pressure

X

Judgment

X

Long hours

Math skills - advance

X

Math skills - basic

X

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

X

Safety hazards

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex

X