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Asst Chief Flight Attendant

J o b D e s c r i p t i o n

Job Profile Title:	Asst Chief Flight Attendant
Job Code:	19095
Profile Title:	19095 Asst Chief Flight Attendant
Grade / Band:	L1
FLSA Status:	Exempt
The Assistant Chief Flight Attendant will monitor and supervise Flight attendants to ensure the safety, consistency, and exceptional performance of all duties required. The Assistant Chief Flight Attendant will execute the training and evaluation programs for all phases of specialized aviation cabin operations with special emphases on guest experience and safety. The Assistant Chief Flight Attendant is an integral and vital part of the flight crew, sharing responsibility for safety and participating in decision making with the pilots as it impacts the entire flight. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices and procedures.

Principal Duties & Responsibilities
Maintain and facilitate Training, Quality, Reporting, Documentation, Publications, Regulations, Oversight, Regulatory Interface, and International Operations
Oversee day-to-day operations to insure all chartered and managed aircraft are staffed and evaluate the performance of cabin crewmembers for compliance with Company procedures and government regulations
Ensure crew member assignments are in accordance with the applicable FAR and collaborate with management to adequately plan and coordinate assignments for crew members for all scheduled, chartered and ad-hoc flights
Partner with the Chief Flight Attendant to ensure compliance with company, regulatory and technical requirements
Participate in crew scheduling, passenger and catering profiles, ordering of inflight supplies and equipment within the set standards and guidelines
Partner with the Chief Flight attendant to initiate actions that include performance evaluations, commendations, coaching, counseling and remedial training for all Flight Attendant crewmembers

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Corporate/Airline or equivalent work experience	Required
6+ Months of Prior Relevant Experience	Experience in a VIP service setting	Required
6+ Months of Prior Relevant Experience	Experience in an Aviation Management position	Required
5+ Years of Prior Relevant Experience	Experience as a Flight Attendant or equivalent work experience	Preferred

Additional Requirements
Details	Required/ Preferred
Previous experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to remain discreet in matters of confidential information
Strong ability to effectively communicate with all levels
Interpersonal skills to effectively communicate with all business contacts
Ability to lead and mentor a team
Excellent customer service skills
Ability to work and collaborate with cross-department/domain setting
Ability to multi-task and balance priorities in a fast paced and constantly changing environment
Knowledge of Federal Aviation Regulations that govern cabin crewmembers' during flight operations
Knowledge of passenger safety and well-being while on the aircraft
Knowledge of culinary arts, food, wine and menu planning to accommodate first class passengers
Professional appearance and demeanor

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X