Dir Arena Ops

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Job Profile Title:

Dir Arena Ops

Job Code:

19121

Profile Title:

19121 Dir Arena Ops

Grade / Band:

L3

FLSA Status:

Exempt

The Director of Arena Operations provides leadership, direction, and management for all departments related to the operation of live events, event day services special event operations, and all operational services provided by The Grand Garden Arena. The Director of Arena Operations ensures all activities performed within the reporting departments are in accordance with the company's business objectives, budget guidelines, mission statement, and core service standards. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices, and procedures.

Supports the Executive Director/General Manager, Corporate Entertainment team, and property Senior Leadership in the development and implementation of the strategic plan and vision for The Grand Garden Arena consistent with MGM Resort International objectives

Provides leadership in the development and monitoring of division operations, fiscal budgets, and marketing strategies to produce both short-term and long-term profitability for The Grand Garden Arena.

Provide oversight of all operational services related to venue operation. This may include handling advancement of events with touring production personnel for concerts, televised events, sporting events, and any other public events in the arena

Provides leadership and direction to ensure all events are produced in an efficient and timely manner while ensuring procedures are in place to maintain security, safety and enjoyment of clients, guests, and employees on a daily and event basis

Directs Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements, and collective bargaining agreements

Prepares monthly/annual departmental budget/forecast; provides supporting documentation for senior management's review, when necessary. Monitors departmental expenditures, prepares justification for budget variations, and projects increases for new projects

Provides input into the execution and development, implementation, and measurement of guest service standards within assigned department(s), consistent with the company's core service standards and brand attributes

Collaborates with property management for all Grand Garden Arena events to ensure guest satisfaction for arrival and departure experience, safety, and awareness of property outlets

Liaison and provide direction to all outsourced vendor partners to include merchandise, concession, security, and guest service staffing

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Preferred

4+ Years of Prior Relevant Experience

Special Events, Production, Entertainment, Sales, Catering, or a related field

Required

4+ Years of Prior Relevant Experience

Working experience in a similar event company setting

Preferred

Ability to effectively lead and mentor a team

Demonstrated ability to maintain strong relationships with internal and external stakeholders

Ability to motivate the team towards a common goal; comfortable working in an environment where the success of the business is based on a team effort

Strong interpersonal and effective listening skills

Excellent customer service skills

Ability to communicate effectively in English, in both written and oral forms

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X