Dir Surveillance

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Dir Surveillance

Job Code:

19189

Profile Title:

19189 Dir Surveillance

Grade / Band:

L3

FLSA Status:

Exempt

It is the primary responsibility of the Director of Surveillance to oversee the daily Surveillance operations and perform duties independent from all other departments. The Director of Surveillance is responsible for the clandestine surveillance of, but not limited to, the operation and conduct of casino floor and property activity. Other responsibilities include the detection of advantage play, cheating, theft, embezzlement, and illegal activities in the casino, with a strong focus on game protection. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. 

Oversee and direct daily operations related to the surveillance of gaming machines, video, lottery, cage booth cashiers, simulcast operations, including the audio/visual recording of count room operations

Oversee all gaming and internal audits of the Surveillance Room

Cooperate with the local Gaming Commission and various outside agencies on gaming regulations

Direct leadership responsibilities including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment. Manage the Surveillance team including new hire decisions, issuing commendations and discipline, coaching, training, delegating work assignments, and providing leadership

Develop, maintain, and submit departmental annual budgets and Capital Expenditure Requests

Appraise system and evaluates procedures in making recommendations and overseeing improvements; plan and implement systems to ensure compliance with federal, state and company rules and regulations

Ensure that the department equipment is fully operational, up-to-date, and purchase/replace equipment, as needed

Review all daily activity reports and gives direction for the protection of assets; create reports and logs regarding Surveillance activity and information for the senior leadership

Conduct investigations by utilizing all systems

Maintain electronic files and surveillance documents

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Preferred

4+ Years of Prior Relevant Experience

Required

Effectively communicate in English, both oral and written forms

Required

Previous dealer school training

Preferred

Previous experience working in a similar resort setting

Preferred

Advanced knowledge of Microsoft Office including Excel

Ability to quickly learn the variety of computer systems used by MGM Resorts International

Ability to meet deadlines with a strong attention to detail; ability to multi-task with the ability to be self-directed

Excellent written and verbal communication skills, including customer service skills

Must be able to work under pressure and meet deadlines

Builds trust and commitment with surveillance team and others

Ability to initiate strategy development and drive execution

Strong at working across the organization – senior to front-line (credibility, influence, and business acumen)

Collaborates with all business contacts

Develops self and others

Champions innovation, change and diversity

Recognizes the accomplishments of team members

Able to effectively communicate in English, in both written and oral forms

Understands Game Protection at a high level

Experience conducting and managing investigations

Professional appearance and demeanor.

Effectively communicate in English, both oral and written forms

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X