Mgr Security

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Mgr Security

Job Code:

19216

Profile Title:

19216 Mgr Security

Grade / Band:

L1

FLSA Status:

Exempt

The Manager of Security Operations is responsible for overseeing the effective and efficient operation of their assigned property, venue, and/or shift security team to maximize the safety of employees and guests. They will oversee security direction for all special events or critical incidents for their assigned MGM Resorts International property or venue.

Manage security and support staff team members during day-to-day operations and activations to include  creating schedules, work assignments, and station coverage, payroll, PTO, training and evaluating officers, and  administering progressive discipline.

Build and develop highly effective teams through interviewing and hiring, training, mentoring, coaching,  performance reviews and professional development. Create a work environment that uses recognition and  performance feedback to promote teamwork and mutual respect.

Understand and promote compliance with MGMRI policies, and federal, state, and local laws and effectively  communicate policy and procedure changes to security operation teams to maintain compliance. Give  suggestions and recommendations, as appropriate, for improvements to policies and procedures.

Execute department strategic goals and operational tactics to deliver excellent safety service using feedback and  data with a proactive approach to ensure a maximum level of guest service and satisfaction throughout the  property or venue is achieved and maintained.

Execute Guest Service standard policies and procedures to address guest questions and concerns either personally  or by contacting the appropriate team member or department.

Acts as the Incident Commander during critical incidents and is responsible for establishing emergency response objectives and strategies and implementing tactics until Senior Leadership or Law Enforcement arrives.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

or equivalent experience

Required

2+ Years of Prior Relevant Experience

Security operations, government, or private industry experience in the security field, including previous experience preparing risk assessments and operational security plans, and conducting safety reviews and after-action reports

Required

Previous leadership experience in a similar or related setting.

Preferred

Previous experience working in a similar resort setting.

Preferred

Bilingual, English as the Primary or Secondary language.

Preferred

Successfully attend and pass CPR/AED response simulation as a condition of employment.

Required

Ability to lead and mentor a team.

Strong comprehension skills for understanding information, security best practices, and applying knowledge to  different scenarios.

Ability to communicate effectively in English, in both written and oral forms.

Ability to effectively manage crises and work under pressure.

Ability to perceive emergency and distress signals.

Interpersonal skills and ability to work effectively in a team environment.

Excellent planning, time management, decision making, presentation, and organization skills to meet deadlines.

Working knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint).

Ability to build trust and commitment by modeling and reinforcing internal and external service excellence for  employees and demonstrating best practices.

Ability to demonstrate business acumen by clarifying priorities, holding others accountable, and using knowledge  of current property and corporate initiatives to understand and improve business results.

Ability to champion innovation, change, and diversity by influencing and addressing resistance to change, taking  appropriate risks, and recognizing initiative shown by employees.

Ability to learn and demonstrate proficiency, safe handling, and judicious use of defensive pepper spray  (Oleoresin Capsicum).

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X