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Mgr Ticketing

J o b D e s c r i p t i o n

Job Profile Title:	Mgr Ticketing
Job Code:	19247
Profile Title:	19247 Mgr Ticketing
Grade / Band:	L1
FLSA Status:	Exempt
The primary responsibility of the Ticketing Manager is to oversee the daily operations of the Ticket Office and the supervision of the staff. The Manager is responsible for providing all necessary tools, equipment and support to the Supervisors and Specialists to effectively perform their jobs to comply with the high service standards of the MGM.

Principal Duties & Responsibilities
Manages and leads ticketing staff and supervisors and resolves employee relations issues.
Oversees employee scheduling to ensure sufficient coverage aligned with projected volume demands, maximizing proficiency and minimizing payroll expenses.
Controls labor costs through forecasting of ticketing volume, on sale dates and event dates.
Maintains a high level of communication with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of department equipment. Liaison between MGM and Ticketmaster, Sister Properties, Promoters, Executives, etc.
Monitors existing standard operating procedures and develops new innovative strategies to ensure maximum efficiency.
Oversees ticketing accounting and cash handling procedures. Coordinates event creation, inventory, and ticket allotments to outside companies, Casino Marketing, Executives and Promoters for all MGM Grand Venues. Manages and maximizes ticket inventory for all property/venue shows/events.
Supervises venue reconciliation and prepares daily reports for Promoters and Management.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
6+ Months of Prior Relevant Experience	A ticketing or box office role	Required
5+ Years of Prior Relevant Experience	Management experience in ticketing operations	Preferred

Additional Requirements
Details	Required/ Preferred
Management experience in ticketing operations.	Required
Ability to work varied shifts, including weekends and holidays.	Required
Experience with budgeting, profit and loss statements.	Preferred
Previous experience working in a similar resort setting.	Preferred
Previous experience managing multiple employees in a fast-paced environment.	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to multitask and solve problems in a fast paced environment.
Ability to effectively interact and communicate with all levels of management.
Operational understanding of accounting and finance.
Ability to supervise employees and provide direction for the specific venue.
Ability to communicate effectively in English, in both written and verbal forms

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing	X
Bending	X
Carrying __pounds				X		15
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Crawling	X
Crouching	X
Distant vision	X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body	X
Flexibility - lower body	X
Hearing/Listening				X
Kneeling	X
Lifting __pounds				X		15
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X		50
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors	X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high				X
Office conditions				X
Outdoors				X
Restricted area	X
Smoke				X
__% Travel				X
Wet/Humid	X
Live Stream/ Video Recording	X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance	X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X