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Mgr Entertainment Venues

J o b D e s c r i p t i o n

Job Profile Title:	Mgr Entertainment Venues
Job Code:	19248
Profile Title:	19248 Mgr Entertainment Venues
Grade / Band:	L1
FLSA Status:	Exempt
The Event Services Manager is responsible for overseeing all front-of-house operations (including but not limited to Event Services Supervisors, Ushers, Ticket Takers, EVS, Security, EMS and facilities) for all events hosted in Dolby Live and other MGM Resorts entertainment venues as needed. The Event Services Manager ensures all activities performed within the reporting departments are in accordance with the company's business objectives, budget guidelines, mission statement, and core service standards.

Principal Duties & Responsibilities
Oversee staffing, budgeting, and forecasts of all costs associated with front of house positions (i.e., ushers, ticket scanners, EVS, and EMS crews) to provide prevent estimates and post event final summary of expenses for all events that go to the Finance Manager for use during event settlement.
In conjunction with the Production Manager and Security Manager, advance venue events/shows (e.g., review riders) with clients and communicate event requirements to all departments while being a liaison with tour promoters, security directors, meeting planners and convention services staff for the coordination of all front of house needs from security and medical to ushers, ticket scanners, greeters, and other staff.
Collaborates with Box Office personnel on ticketing/scanning and resolves issues as appropriate.
Responds and resolve any and all guest concerns received directly, indirectly or through all MGMRI property guest experience teams in a timely manner with an appropriate method, in person, orally or in writing.
Manage daily setup, to efficiently manage labor and associated event time sheets accurately and in a proficient manner for assigned functions, to reflect all front of house needs throughout the venue.
Manage Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
Bachelor's Degree	Relevant area	Required

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Professional experience in event management and/or operations experience in arenas/theaters	Required
5+ Years of Prior Relevant Experience	Professional experience in event management and/or arena/theater operations	Preferred

Additional Requirements
Details	Required/ Preferred
Previous experience in ticketing operations.	Preferred
Working knowledge of AutoCAD	Preferred
Previous experience working in a similar resort setting.	Preferred

Knowledge, Skills and Abilities
KSAs
Must be proficient with computers and MS Office (Outlook, Excel, PowerPoint).
Excellent customer service and interpersonal skills to communicate with business contacts.
Excellent leadership and employee training skills.
Excellent verbal, written, and public relations skills.
Solid accounting and finance skills.
Ability to effectively communicate in English, in both oral and written forms.
Must maintain a neat, well-groomed appearance that always conveys professionalism.
Strong decision making and problem-solving skills.
Work varied shifts, including nights, weekends, and holidays.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X