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Mgr Showroom

J o b D e s c r i p t i o n

Job Profile Title:	Mgr Showroom
Job Code:	19250
Profile Title:	19250 Mgr Showroom
Grade / Band:	L1
FLSA Status:	Exempt
This position oversees assigned operational functions for front of house operations for assigned theaters and showrooms, as well as property ticket sales, consistent with the strategic vision for the Entertainment COE. This position manages the delivery of guest service with the company core service standards as well as continuing to build and strengthen relationships with both show partners and property partners.

Principal Duties & Responsibilities
Oversee property ticketing sales and management of box offices for assigned venues, maintaining two-way dialogue with corporate ticketing on inventory and yield management
Manage front of house operations for showrooms, theaters, and other property events
Interview, select, train, supervise, counsel and coach staff for the efficient operation of the assigned venues
Drive employee engagement and guest experience through coaching, training and development
Manage departmental budgeting/forecasting and supporting documentation for both management and show partner and client review
Manage talent, show partner, and client relationships and provide continued support when needed

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Experience in ticketing, box office or showroom operations.	Required

Additional Requirements
Details	Required/ Preferred
Experience with budgeting, profit and loss statements	Preferred
Previous experience working in a similar resort setting	Preferred
Previous experience managing multiple employees in a fast-paced environment	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to multi-task and solve problems in a fast-paced environment
Ability to effectively interact and communicate with all levels of management
Operational understanding of accounting and finance
Ability to supervise employees and provide direction for the specific venue
Ability to work varied shifts, including weekends and holidays
Ability to communicate effectively in English, in both written and verbal forms

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X