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Dir Workforce Mgmt

J o b D e s c r i p t i o n

Job Profile Title:	Dir Workforce Mgmt
Job Code:	19342
Profile Title:	19342 Dir Workforce Mgmt
Grade / Band:	L3
FLSA Status:	Exempt
The primary responsibility of the Director of Workforce Management is to plan, direct and oversee the activities of the Workforce Management department. The Director is responsible for ensuring that the Workforce Management department manages the scheduling process for the entire property. The Director will make and influence decisions concerning the operations of all departments within the property. This process will be managed to have proper staffing in all departments to be most efficient while providing exceptional guest service.

Principal Duties & Responsibilities
Develop productivity and guest service standards to ensure efficient staffing with exceptional guest service.
Provide leadership in the development of the Workforce Management department.
Act as property contact with respect to all facets of scheduling including vacation approvals, forecasting and analytical reporting.
Ensure all property schedules are followed accordingly and follow up with property leadership on exception reporting
Manage relationships with property leadership to develop strong communication channels between Workforce Management and operating departments
Maintain, troubleshoot and upgrade Virtual Roster Scheduling System and any other IT Systems
Ensure all scheduling is in compliance with all collective bargaining agreements and state and federal labor laws
Provide labor reporting to Property Senior Management
Develop standards and assign goals for Workforce Management
Perform other job-related duties as requested.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
4+ Years of Prior Relevant Experience		Required

Additional Requirements
Details	Required/ Preferred
Working Knowledge of Virtual Roster Scheduling	Preferred
Previous experience working in a similar resort setting	Preferred
Previous experience working with all levels of management including senior executive	Preferred
Previous experience developing productivity and guest service standards	Preferred

Knowledge, Skills and Abilities
KSAs
Strong understanding of Collective Bargaining agreements as well as state and federal labor laws
Ability to plan, organize and execute multiple projects timely and accurately
Strong analytical and problem-solving skills
Proactive style while maintaining professionalism in dealing with sensitive and confidential matters
Able to lead and mentor a team
Ability to make sound decisions related to labor standards and staffing efficiency
Excellent customer service skills.
Interpersonal skills to effectively communicate with all business contacts.
Ability to effectively communicate in English, in both oral and written forms.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X