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Mgr Workforce Mgmt

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Job Profile Title:	Mgr Workforce Mgmt
Job Code:	19347
Profile Title:	19347 Mgr Workforce Mgmt
Grade / Band:	L1
FLSA Status:	Exempt
The main responsibility of the Workforce Management Manager will be to manage the day to day operations of the workforce management department. This task will encompass monitoring and evaluating the staffing levels, business volume efficiency, and correlated customer satisfaction results for all areas of the property. This position requires a strong background in information technology, process improvement experience and statistical analysis.

Principal Duties & Responsibilities
Implement Workforce Management departmental policies and procedures as directed by the Workforce Management Director
Provides input into the strategic plan consistent with the strategic vision of the division
Provides input and direction into the development and monitoring of business plan, fiscal budgets, and department operations to produce both short and long-term profitability
Manage Human Resources responsibilities for assigned department to include: hiring, training, coaching, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
Develop and implement department goals for the entire property in regard to FTE’s, vacation quotas and scheduling
Performs special adoreports working with senior management and auditing Virtual Roster/Kronos for cost savings opportunities
Develop and coordinate standardized processes and policies for every department
Analyze staffing data provided by department and Finance and make recommendations to senior management
Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements
Ensuring the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit
Work with complex department heads to adjust staffing models and approve schedule changes independently as necessary
Actively advise and provide guidance to the business units around scheduling, labor management and leave management
Act as the Director in their absence
Perform other job-related duties as requested.

Required for All Jobs
Performs other job-related duties as requested.
Proof of eligibility to work in the United States

Education and Experience
Bachelor degree or equivalent experience and 2+ years of prior relevant experience

Education
Education Level	Education Details	Required/ Preferred
	Related field	Required

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience		Required

Additional Requirements
Details	Required/ Preferred
Property Financial Planning experience	Preferred
Familiarity with Labor metrics, planning, and regulations	Preferred
Graduate degree in any of the following areas: IT/MIS, Economics, Finance, Mathematics, Business Administration	Preferred

Knowledge, Skills and Abilities
KSAs
Strong understanding of statistical analysis
Highly advanced skill level in MS Excel
Aptitude for learning new software and adoption of new technology
Highly detail oriented
Experience with process improvement
Excellent communication and customer service skills
Interpersonal skills to effectively communicate with all business contacts.
Ability to effectively communicate in English, in both oral and written forms.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X