Mgr Cage

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Mgr Cage

Job Code:

19367

Profile Title:

19367 Mgr Cage

Grade / Band:

L1

FLSA Status:

Exempt

It is the responsibility of the Casino Cage Manager to provide overall management of personnel and daily operations of the Casino  Cage during assigned shifts while providing excellent guest service. All duties are to be performed in accordance with federal, state,  local laws, regulations, and ordinances, as well as department and Company policies, practices and procedures.

Manage Casino Cage, maintaining two-way dialogue with Casino, Finance departments, Marketing, F&B, Hotel, and Retail.

Monitors all operational areas for efficiency and is responsible for ensuring the banks are balanced within the Cage at the end of the  shift in accordance with departmental variance policy and reviews all the reports or forms accurately in compliance with Title 31.

Manages and ensure the team is maintaining the highest level of S.H.O.W. guest service program to all guests, guest complaints and M  life Rewards Member request and disputes are being resolved in a professional and timely manner. Supervises the delivery and  measurement of guest service within assigned department(s) consistent with company’s core service standards and brand attributes.

Supervise and support M life Rewards program, MyVegas rewards program, and M life Rewards Mastercard program; Issue FREEPLAY,  complimentary play coupons and adjust tier credits to guests upon request in accordance with outlined company policies and  procedures.

Has authority to manually adjust tiers for MVP, Mastercard, tier match, and ad hoc requests in accordance with outlined company  policies and procedures.

Manages the Human Resources responsibilities to include: create and maintain a work environment that promotes client service,  teamwork, interview process, performance feedback, disciplinary action, individual recognition, mutual respect, and employee  satisfaction ensuring training, and succession planning processes that encompass the Company’s diversity commitment.

Proficient and will need to perform all Casino Cage banks and window function.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Preferred

2+ Years of Prior Relevant Experience

In Cage Cashiering

Required

1+ Years of Prior Relevant Experience

Of Supervisory experience

Preferred

Thorough knowledge and compliance of Title 31 Regulations.

Preferred

Work varied shifts, to include weekends and holidays.

Required

Thorough knowledge and compliance of Title 31 Regulations.

General knowledge of mathematical skills including addition, subtraction, multiplication, division, and money handling.

Proficient in effectively communicating in English, in both written and verbal forms.

Able to lead and mentor a team.

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

Ability to lead and mentor a team.

Ability to supervise employees and provide direction for the specific venue.

Proficient in Poker and High Limit.

Strong and effective decision-making skills.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X