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Mgr Count Team

J o b D e s c r i p t i o n

Job Profile Title:	Mgr Count Team
Job Code:	19369
Profile Title:	19369 Mgr Count Team
Grade / Band:	L1
FLSA Status:	Exempt
It is the primary responsibility of the Count Team Manager to perform all duties in accordance with departmental and property policies, practices and procedures.

Principal Duties & Responsibilities
Manage daily operations and departmental performance consistent with the strategies and vision of the property.
Monitor staffing levels and ensure effective use of labor while delivering required service. Manage P&L statements.
Manage Human Resources responsibilities to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company and department policies, and legal requirements.
Oversees all counts and drops performed.
Distributes all count-related reports to accounting.
Ensures compliance with the Gaming Commission minimum internal controls and regulations.
Develops and updates departmental training manuals.
Ensures compliance with departmental and overall property policies and procedures.
Ensures all job activities and job duties are performed within the established departmental policies and procedures.
Generates reports and verifies all data.
Provides superior customer service to all internal and external customers.
Develops and fosters an environment of teamwork and interdepartmental cooperation.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	In related field	Required
5+ Years of Prior Relevant Experience	Management	Preferred

Additional Requirements
Details	Required/ Preferred
Previous experience working in a similar resort setting	Preferred
Bilingual, English as the primary or secondary language	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to work in a fast-paced, busy, and somewhat stressful environment.
Ability to establish and maintain effective working relationships with staff; understand and comply with all gaming, company and departmental rules, regulations, policies, and procedures.
Perform basic math skills.
Ability to access the computer via the computer keyboard and also operate 10-key calculator, to access all areas of the facility.
Excellent customer service skills.
Interpersonal skills to effectively communicate with all business contacts.
Ability to effectively communicate in English, in both oral and written forms.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X