Mgr Lounge

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Job Profile Title:

Mgr Lounge

Job Code:

19380

Profile Title:

19380 Mgr Lounge

Grade / Band:

L1

FLSA Status:

Exempt

The purpose of the Lounge Manager is to provide direction and leadership for the Beverage and Cocktails team consistent with the MGM brand. They direct Assistant Managers and manage the Beverage Staff team to achieve the operational and financial goals of each beverage venue; monitoring the performance, scheduling and training of the staff; maintaining the facilities in accordance with MGM Resorts service standards; and ensuring high customer satisfaction and an exceptional guest experience. All duties are performed in accordance with company policies and procedures.

Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the division

Directs smooth, efficient, cost-effective operation, including labor management, supervision of all aspects of services, scheduling and inventory control

Oversees daily supervision

Manages and monitors fiscal budget, operations of assigned department(s) and marketing strategies to produce both short term and long-term profitability

Manages the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes. Reacts to any guest complaints and take any appropriate action. Handles troubleshooting

Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing guest needs within the dynamic hospitality and gaming environment

Manages Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements

Provides management support in the oversight of an assigned shift to ensure the delivery of quality service to the guests. Coordinates the requisition process and stocking of beverage outlets to maximize revenues for the division

Provides guidance and counsel to all beverage employees, ensures the staff is scheduled properly. Provides recommendations to management on daily operational issues

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Preferred

2+ Years of Prior Relevant Experience

Required

Ability to access all areas of the facility, stretch, bend, kneel, carry

Ability to manage multiple tasks and remain calm in a very high paced and stressful environment

Must maintain the mental and physical stamina to work extended shifts and days

Excellent organizational skills with attention to detail while meeting targeted deadlines

Excellent customer service skills

Ability to lead and mentor a team

Have interpersonal skills to deal effectively with all business contacts

Professional appearance and demeanor

Work varied shifts, including weekends and holidays

Working knowledge of PC computer software programs (MS Word, Excel, PowerPoint, Access, etc.)

Able to effectively communicate in English, in both written and oral forms

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X