Mgr Store

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Mgr Store

Job Code:

19419

Profile Title:

19419 Mgr Store

Grade / Band:

L1

FLSA Status:

Exempt

It is the primary responsibility of the Store Manager, under the direction of Senior Management, to oversee daily operations and  develop and execute strategies that maximize revenue and profit as well as employee engagement.  The Store Manager is  responsible for the training and development of the staff to ensure sales and service standards consistently align with the  department and property goals and direction. All duties are to be performed in accordance with federal, state, local laws,  regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Drive and achieve sales goals by developing and executing strategies as well as determining business‐driving opportunities.

Analyze the store business effectively, through available company generated reports and production of business as to improve store performance.

Maximize revenue and transaction growth through creative marketing approaches, store events and impactful visual presentation of merchandise.

Effectively apply problem‐solving techniques and make business decisions.

Ensure proper merchandising execution to maximize sales, earnings, and customer satisfaction.

Ensure retail store is neatly arranged and product presented to visual and housekeeping standards.

Practice effective cost control procedures for all operating, maintenance, and supply costs and is compliant with all Corporate Retail SOP Policies.

Organize staff and merchandise in the process of taking inventory and cycle counts.

Effectively communicate business needs with both property and corporate personnel.

Optimize units sold per transaction and the average dollar sale with focused training and coaching of staff in suggestive selling/upselling selling techniques.

Implement tactics that motivate staff to embrace standards and goals and continue to improve selling performance, act as a personal role model and coach.

Lead the push toward selling through coaching, follow‐up and recognition. Engage with store personnel though formal and informal observations by focusing on selling behaviors.

Train, coach and supervise store personnel in all store activities, including achievement of assigned goals and tasks, compliance with store standards, policies and procedures.

Promote a guest‐focused approach to meeting the guest’s objections and desires.

Manage store personnel in all activities including scheduling to properly meet business objectives and provide operational & strategic oversight of the stores.

Effectively communicate objectives and priorities to the team.

Enforce established policies, procedures and job standards with appropriate and timely disciplinary actions.

Provide leadership which fosters a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; promote quality hiring, training, and succession planning that encompasses the Company’s diversity commitment.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Preferred

2+ Years of Prior Relevant Experience

In retail supervisory/management role

Required

Previous experience in management, supervising 10 or more employees.

Preferred

Effectively communicate in English, both oral and written forms

Required

Previous retail store operations or buying/purchasing experience within the hospitality, casino, and resort industry.

Preferred

Bilingual abilities, with English as the primary or a secondary language

Preferred

Ability to effectively communicate in English, in both oral and written forms.

Demonstrate knowledge of business analysis, staff training, merchandise/inventory control and customer service, critical  thinking capabilities.

Strong computer skills. Proficiency in Excel, Word, E‐Mail and Internet functions.

Professional appearance and demeanor.

Must be able to work independently with minimal supervision.

Must be able to meet deadlines and accomplish multiple tasks in a fast paced environment.

Excellent customer service skills.

Possess a strong sense of urgency.

Knowledgeable of competitor’s assortment and market trends.

Demonstrate negotiation skills.

Ability to participate in the budget process, establish and track monthly goals.

Ability to participate in product‑related activities in support of retail operations

Establish and develop strong customer relationships.

Effectively monitor sales performance to drive revenue enhancements.

Ability to lead and mentor a team.

Ability to work varied shifts, including weekends and holidays.

Interpersonal skills to effectively communicate with all business contacts and build solid, productive work relationships.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X