JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

VP Hospitality

J o b D e s c r i p t i o n

Job Profile Title:	VP Hospitality
Job Code:	19497
Profile Title:	19497 VP Hospitality
Grade / Band:	L5
FLSA Status:	Exempt
The Vice President of Hospitality is responsible for providing leadership, oversight, and integration of all directives developed through the Hotel and F&B Strategy CoEs for the assigned property Hotel and F&B Divisions. In Collaboration with the CoEs, will execute on the strategic direction of the Hotel and F&B functions, encompassing Front Office, Front Services, VIP Services, Group Reservations & Services, Spa & Salon, Housekeeping, EVS, Pool, all F&B areas, and if applicable VIP Services. Accountable for the oversight and leadership of all staffing, Guest Service Initiatives and Employee Engagement, and ownership of all profitability of Hotel and F&B Divisions. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

Principal Duties & Responsibilities
In collaboration with the Hotel Strategy and F&B CoEs, responsible for implementing strategic Initiatives provided by the CoEs to ensure execution and sustainability at their property
Owns execution for implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all hotel and F&B staff to ensure full compliance
Drives employee engagement for the hotel and F&B divisions utilizing the tools provided and through coaching, training, and development
Provides leadership and direction to maintain and improve the guest experience within the Hotel and F&B divisions, consistent with the company’s service standards
Utilizes resources provided by CoE’s to drive financial success to include managing sales, driving profits, managing labor, and controlling expenses

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
6+ Years of Prior Relevant Experience	The direction and management of employees, including a minimum of five (5) years in a hotel environment	Required

Additional Requirements
Details	Required/ Preferred
Previous experience managing employees under a collective bargaining agreement	Preferred
Previous experience working in a similar resort setting	Preferred
AAA or Forbes knowledge	Preferred
Technical knowledge and experience with Opera	Preferred
Technical knowledge and experience with HotSOS or other service optimization system	Preferred
Ability to communicate in Spanish and/or Asian Languages	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to multi-task and balance numerous priorities in a fast paced, deadline-oriented environment
Ability to collaborate across organizational lines
In-depth knowledge of all disciplines within the hotel division to include implementation of branding strategy, cost controls and regulatory standards & compliance across all departments
Ability to effectively achieve business unit goals and objectives by implementing strategic and operational plans, budgets and best practices; and monitoring and evaluating results
Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
Ability to provide leadership and direction contributing to the success of the organization through engaging, developing and mentoring individuals and teams
Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
Computer skills including Word, Excel, Outlook and PowerPoint
Professional appearance and demeanor
In-depth understanding of hotel operations and processes within the various hotel departments (ex: Front Desk, Housekeeping, Front Services, Concierge, Reservations, etc.)
Technical knowledge and experience with hotel property management and yield management systems
Ability to work varied shifts, including weekends and holidays

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X