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Dir Housekeeping

J o b D e s c r i p t i o n

Job Profile Title:	Dir Housekeeping
Job Code:	19513
Profile Title:	19513 Dir Housekeeping
Grade / Band:	L3
FLSA Status:	Exempt
The Director of Housekeeping will provide direction and leadership for the Housekeeping, EVS and Uniforms team, consistent with the MGM Resorts brand. The candidate is responsible for leading the Housekeeping, EVS and Uniforms team in achieving operational and financial goals. The Director will monitor the performance, scheduling and training of the staff, maintaining the departments' guest service in accordance with MGM Resorts standards, ensuring high customer satisfaction and an exceptional guest experience. All duties are performed in accordance with company policies and procedures.

Principal Duties & Responsibilities
Oversee leadership in the development and monitoring of housekeeping, EVS and uniforms departments’ fiscal budget and guest service standards, to maximize revenue opportunities to produce both short-term and long-term profitability.
Oversee implementation of policies, operating procedures, training programs, directives, work schedules, rules and regulations for housekeeping, EVS and Uniforms staff and personnel, in response to business demands.
Interview, select, train, supervise, counsel and coach front office staff for the efficient operation of the department.
Drive employee engagement through coaching, training, and development.
Ensure an exceptional guest experience within the housekeeping, EVS and uniforms department, consistent with the company’s service standards.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
4+ Years of Prior Relevant Experience	in the direction and management of employees in a similar hotel environment	Required
3+ Years of Prior Relevant Experience	in housekeeping operations management	Required

Additional Requirements
Details	Required/ Preferred
Technical knowledge and experience with HotSOS or other service optimization system.	Required
Previous experience managing employees under a collective bargaining agreement.	Preferred
Previous experience working in a similar resort setting.	Preferred
Technical knowledge and experience with HotSOS.	Preferred
Ability to communicate in Spanish and or Asian Languages	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to multi-task and balance numerous priorities in a fast paced, deadline-oriented environment.
Ability to collaborate across organizational lines.
Ability to work varied shifts, including weekends and holidays.
Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
Strong overall knowledge of housekeeping operations.
Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.
Excellent customer service skills.
Able to lead and mentor a team.
Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
Effective listening abilities and be able to make strong judgment calls.
Intermediate to advanced level computer skills including Word, Excel, Outlook and PowerPoint.
Ability to effectively communicate in English, in both oral and written forms.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X