Dir EVS

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Job Profile Title:

Dir EVS

Job Code:

19514

Profile Title:

19514 Dir EVS

Grade / Band:

L3

FLSA Status:

Exempt

The Director of EVS will provide direction and leadership for the EVS team, consistent with the MGM Resorts brand. Responsible for leading the EVS team in achieving operational and financial goals. Responsible for monitoring the performance, scheduling and training of the staff; maintaining the departments' guest service in accordance with MGM Resorts standards, ensuring high customer satisfaction and an exceptional guest experience. All duties are performed in accordance with company policies and procedures.

Oversee leadership in the development and monitoring of EVS and Stewarding departments to ensure that the performance meets and exceeds expectations. Manages and monitors fiscal budget and guest service standards and strategizes to produce both short term and long-term profitability for the company; ensures compliance with health regulations for sanitation and compliance with all state and federal regulations regarding food and alcoholic beverage service (real time tracking and monthly reviews).

Drive the execution of Continuous Improvement and other Food & Beverage initiatives that enhance stewarding operations and  results. Identify best practices and benchmarks of quality within key business segments in and outside the company. Collaborate with  company subject matter experts to develop robust standards and guidelines for stewarding operations, labor standards, and  Corporate Social Responsibility.

Collaborate with ER/LR and other COEs to identify optimum Stewarding operating model for the enterprise (roles, responsibilities,  staffing, etc.); work with Talent COEs and Culinary Training Academy to develop and sustain programs that support identified  operating model (recruitment, hiring, employee training, leadership training, etc.). Interview, select, train, supervise, counsel and  coach staff for the efficient operation of the department. Drive employee engagement through coaching, training, and development.

Oversee the implementation of policies, operating procedures, training programs, directives, work schedules, labor standards, rules  and regulations (OSHA), and general operational functions as part of the Collective Bargaining Agreement; Maintain a work  environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee  satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.

Provides support to the Hotel CoE with research, development, evaluation and implementation of new products, services, standards,  technology and processes for EVS to ensure competitive position and in anticipation of changing customer needs within the complex  hospitality and gaming environment.

Provide leadership and direction to maintain and improve the guest experience within EVS operations, consistent with company  service standards.

Responsible for leading significant improvement initiatives and processes to enhance performance for employees and leaders in the department. 'Refine and develop best practices for procedural methods, recommend changes, adjustments, and improvements, and submit creative ideas of employees and guests.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Required

4+ Years of Prior Relevant Experience

The direction and management of employees in a similar hotel environment which includes at least

Required

Technical knowledge and experience with HotSOS or other service optimization system.

Required

Previous experience managing employees under a collective bargaining agreement.

Preferred

Previous experience working in a similar resort setting.

Preferred

Ability to communicate in Spanish and/or Asian languages.

Preferred

Ability to multitask and balance numerous priorities in a fast paced, deadlineoriented environment.

Ability to collaborate across organizational lines.

Ability to work varied shifts, including weekends and holidays.

Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.

Strong overall knowledge of EVS operations.

Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.

Excellent customer service skills.

Able to lead and mentor a team.

Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.

Effective listening abilities and be able to make strong judgement calls.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X