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Dir Convention Services-Commission

J o b D e s c r i p t i o n

Job Profile Title:	Dir Convention Services-Commission
Job Code:	19520
Profile Title:	19520 Dir Convention Services-Commission
Grade / Band:	L3
FLSA Status:	Exempt
The Associate Director of Convention Services develops and leads the Executive Meeting Manager team. The incumbent must spearhead the development of training programs and ensure that revenue goals for the Executive Meeting Manager (EMM) team are met. This Associate Director must provide leadership, direction, employee development and strategic planning which are essential to the success of the Convention Services Department and the Convention Center. Effectively coordinate all aspects of convention groups which are assigned. Provide superior customer service with every client interaction.

Principal Duties & Responsibilities
Lead and coach a team of Managers to provide superior customer service
Administer and establish goals, policies, and standards for the department
Works directly with clients on room set ups, tradeshow logistics, rooming needs, billing needs and any other requirements pertinent to their program
Practices and observes safety rules and regulations and encourages other to do the same
Manages assigned operational functions within the department consistent with the strategic plan and vision for the department, and the division
Coordinate staff meetings, incentive programs, monthly survey reports, and special projects
Participate in corporate collaborative efforts to create consistencies in our services standards
Participate in site inspections, pre/post-convention meetings, meal functions, entertainment events, etc., with customers
Maintain positive working relationships with internal departments and outside vendors
Is responsible for the coaching and leading of the EMM staff and training for all newly hired Executive Meeting Managers
Works with team on establishing new ideas to streamline the convention services operations
Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
Bachelor's Degree	or equivalent experience	Required

Work Experience
Experience	Experience Details	Required/ Preferred
4+ Years of Prior Relevant Experience	In a combination of management and Convention Services	Required
8+ Years of Prior Relevant Experience	In a combination of management and Convention Services	Preferred

Additional Requirements
Details	Required/ Preferred
Previously scheduling experience	Preferred
Previous expense working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Working knowledge of convention services and catering sales systems such as Daylight or Delphi computer program
Ability to effectively communicate in English, in both oral and written forms

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling		X
Lifting 10 pounds		X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
Travel				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X