JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Sr Mgr Front Services

J o b D e s c r i p t i o n

Job Profile Title:	Sr Mgr Front Services
Job Code:	19521
Profile Title:	19521 Sr Mgr Front Services
Grade / Band:	L2
FLSA Status:	Exempt
The Front Services Manager provides direction and leadership for the property Front Services/Bells team, consistent with the MGM brand. In addition, they will provide oversight to the Self Park Garages, Valet and Limousine services where applicable. Responsible for leading the Front Services team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Services team. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.

Principal Duties & Responsibilities
Works closely with property leadership to implement strategic Initiatives provided by Hotel Strategy CoE for the Front Services / Bells department (including providing support to: Self-Park Garages, Valet and Limousine services where applicable)
Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for the Front Services / Bells team.
Responsible for employee engagement of the Front Services / Bells team, utilizing the tools provided through coaching, training, rewards and development.
Provides leadership and direction to maintain and improve the guest experience within the Front Services / Bells department, consistent with the company’s service standard.
Interviews, selects, trains, supervises, counsels and coaches hotel operations staff for the efficient operation of the department.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience		Required

Additional Requirements
Details	Required/ Preferred
Ability to work varied shifts, including weekends and holidays	Required
Hospitality, management, or related field or equivalent combination of education, training, and work experience	Preferred
Experience in the direction and management of employees in a similar environment	Preferred
Knowledge and understanding of the collective bargaining agreement (CBA)	Preferred
Technical knowledge and experience with Opera or other reservation system	Preferred
Technical knowledge and experience with CVPS or other front services luggage tracking system	Preferred
Previous experience working in a similar resort setting	Preferred
Bilingual, English as the primary or secondary language	Preferred

Knowledge, Skills and Abilities
KSAs
Knowledge of Front Services logistics and traffic control
Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs
Ability to utilize guest service satisfaction performance metrics from Guest View, TripAdvisor, Yelp, etc.to generate action plans to address service opportunities
Ability to influence others to accept practices and approaches related to hotel operations
Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts
Excellent customer service skills
Able to lead and mentor a team
Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
Effective listening abilities and be able to make strong judgment call
Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word and Excel
Ability to effectively communicate in English, in both oral and written forms.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X