Mgr Spa Salon

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Mgr Spa Salon

Job Code:

19533

Business_Title

Mgr Spa & Retail

Profile Title:

19533 Mgr Spa Salon

Grade / Band:

L1

FLSA Status:

Exempt

The Manager, Spa is responsible for managing daily operations of the Spa, Fitness Centers, and Retail Sales ensuring high levels of guest service and satisfaction. All duties are performed in accordance with department and property policies, practices, and procedures.

Operate a smooth, efficient, and cost effective operation; including labor management, supervision of all aspects of services, and  inventory control. Manage Spa/Salon/Fitness Centers/Retail Sales staff to ensure they adhere to and enforce company policies, while being alert to their duties and responsibilities.  Ensure phones are monitored and appointments are booked appropriately, including explanation of treatments.  Manage the ordering of products for back bar and amenities.

Ensure all established standards of professionalism, guest service, and protocols are being practiced by all staff within established departmental policies and procedures.  Respond to guest service interactions in a professional and timely manner.

Responsible for maintaining accuracy in system scheduling and timing of services.  Create and adjust staff schedules and floor operation, in conjunction with Workforce Management and Collective Bargaining Agreements (where applicable).

Ensure all accounting, payroll and employee relations matters are handled in compliance with Company policy.

Proactively greet, interact, and assist team in a professional manner to foster and promote a cooperative and harmonious work environment. Responsible for department staffing to include interviewing and selecting internal and external candidates, training, coaching/counseling and termination decisions, and/or making changes to an employee’s schedule or status. Instruct new hires and employees on expectations and responsibilities for each role.

Keep the Director informed on all pertinent information related to the department and report irregularities and problems, as they occur, along with recommendations for solutions. Notify Director/or Security of all unusual events, circumstances, missing items, or alleged thefts. Respond to emergency situations, as necessary, by following departmental procedures, staying calm, and assisting Security, as needed.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Preferred

2+ Years of Prior Relevant Experience

Supervisory/Management

Required

3+ Years of Prior Relevant Experience

of Spa/SalonOperations experience

Preferred

Working Knowledge of Zenoti, Workday, Hotsos, Power BI, and Microsoft Office (Word, Excel, PowerPoint, Teams)

Preferred

Experience working in a similar resort setting

Preferred

Knowledge of general HR policies and procedures including LOA, FMLA.

Knowledge of spa treatment protocol, spa equipment and facility standards, spa product lines, spa service expectations, fitness equipment and trends, appointment systems and strategies, and reception desk systems. Knowledge of general health and sanitation codes.

Strong strategic planning, project management skills and superior decision-making while managing multiple priorities

Professional appearance and demeanor.

Demonstrated ability to work in a fast-paced and stressful environment, maintaining a proper mental attitude to deal effectively with guests, management and employees. Must be able to work varied shift, to include weekends and holidays.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X