Mgr Pool Ops

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Mgr Pool Ops

Job Code:

19535

Profile Title:

19535 Mgr Pool Ops

Grade / Band:

L1

FLSA Status:

Exempt

The Pool Operations Manager is responsible for managing the daily operations for all aspects of the pool and pool operations, while  meeting the demands and expectations of a Forbes Five-Star hotel. All duties are to be performed in accordance with department  and property policies, practices and procedures.

Supervise employees to ensure they are alert to all their duties and adhere to Company policies and procedures regarding  safety, health and welfare of the guest and the property.

Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and  inventory control.

Manage the department staffing in the most efficient way, minimizing expenses in order to surpass budgeted objectives.

Responsible for ensuring department properly executes all requests made by VIP Services, Executives, etc.

Oversee and be accountable for successful Convention Sales event set up and tear down for pool events to include:

 o Managing the coordination with outside vendors and Banquets for staffing and uniforms

 o Managing Pool staffing to assist with the removal of chairs and reset of chairs

 o Managing check-in process at Security and issuance badges

 o Managing the BPO process and distribution of sign-in sheets for outside companies

 o Managing the pool deck rentals for events

Monitor, document, and notify the Director of Pool Operations of any problems that may impact or jeopardize the  achievement of current and future departmental objectives.

Manage opening/closing duties of the pool area and ensure proper appearance of the pool deck throughout the shift.

Assist Director with implementation and ongoing management of Opera reservation system.

Oversee the daily updates to the website and coordinate with management for night-end.

Partner with Enterprise Analytics to determine cabana and chair rates to effectively yield and drive revenue.

Coordinate maintenance and repair of the pool deck and facilities.

Provides input into strategic plans to grow revenue streams, effectively recognize areas of opportunity for cost containment  in order to surpass budgeted objectives and maximize EBITDA.

Assist director with Opera configuration and Mystique for cabana yielding and inventory counts.

Supports departmental strategies for guest service, team cooperation, financial responsibility and asset management.

Understanding the policies, ideologies, and goals of MGM Resorts International.

Review reports generated by the property and Company to ensure proper execution of services, distribution of  departmental reports and accuracy.

Participate in the property's sustainability initiative through energy conservation and the use of recycling programs and  materials.

Assist Director with critical path timelines which parallel the development and implementation of any design and new  concept work.

Manage guest service standards and own all complaints; resolve issues immediately and follows up to ensure the guest’s  satisfaction and consistency with Forbes Five Star and AAA Five Diamond standards.

Provides input into ways to further enrich the guest experience and offer extraordinary guest experiences, with focus on  retention of Forbes Five Star and AAA Five Diamond ratings and brand attributes.

Work closely with all departments that are essential to ensuring a positive guest experience.

Corrects or modifies systems and structures that create problems or impede commitment to excellence in.

Oversee Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that  promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee  satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity  commitment.

Responsible for team member development including hiring, firing, coaching, offering recommendations, promoting and/or  accountable for any changes to an employee’s status.

Conduct performance evaluations in accordance with property and company guidelines, and maintain employee files;  provide positive follow up guidelines for opportunities for employee improvement.

Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests  in the pool area and to be in compliance with health district regulations which include:

  o Monthly In Service Training for all Lifeguard Staff

Mentor and develop supervisory staff regarding leadership, consistency, training and overall departmental standards and  policies.

Conduct quality hiring, staff training and processes that encompass the Company's diversity commitment.

Promote a work environment that encourages positivity, teamwork, performance feedback, recognition, mutual respect,  and employee satisfaction.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor degree or equivalent experience and 2+ years of prior relevant experience

Required

2+ Years of Prior Relevant Experience

Prior relevant experience

Required

Ability to work varied shifts, including weekends and holidays.

Required

Prior experienceina pool environment

Preferred

Experience managing a workforce of over 60 employees.

Preferred

Experience in a luxurypool, recreation or spa environment.

Preferred

Finance and/or analytics experience.

Preferred

Management experience at a Five Diamond or Five Star Property.

Preferred

Gaming hospitality experience

Preferred

Demonstrated business acumen.

Team-oriented, collaborative and participative management-style, yet with a results orientation to set and meet aggressive  objectives.

Excellent computer skills to include: Advanced Excel, Internet, Outlook, Word, Point of Sale.

Leadership style that is results oriented, focusing on guest service and guest loyalty.

Highly motivated, positive and energetic personality.

Must possess mature personal discretion and sound judgment.

Strong leadership abilities, sound judgment, superior problem solving and decision-making skills.

Excellent organizational, analytical and project management skills, with attention to quality and detail.

Interpersonal skills as well as strong verbal and written communication skills.

Professional appearance and demeanor.

Excellent customer service skills.

Ability to:

· evaluate budgets, overtime reports, FTE reports and financial reports

· initiate and execute department action plans

· take initiative and exhibit flexibility

· prioritize and demonstrate strong organizational skills

· manage daily department operational needs

· develop, implement and exceed guest service standards

· work varied shifts, including weekends and holidays

· function well under pressure, manage multiple priorities, and meet established deadlines

Professional appearance and demeanor.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X