Sr Mgr Exec Housekeeper

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Sr Mgr Exec Housekeeper

Job Code:

19536

Profile Title:

19536 Sr Mgr Exec Housekeeper

Grade / Band:

L2

FLSA Status:

Exempt

The Sr Mgr Executive Housekeeper provides direction and leadership for the housekeeping department, consistent with the MGM Resorts brand. Responsible for leading the housekeeping department in achieving operational and financial goals. Also responsible for leading team performance, scheduling and training of all staff members, and maintaining the departments' guest service in accordance with MGM Resorts standards, to ensure high customer satisfaction and an exceptional guest experience. 

Responsible for managing the department's guest service standards and initiatives, productivity standards, coaching the  leadership team to optimize performance, and strategizing department wide solutions for guest experience issues.

Provides input into the research, development, evaluation and implementation of new products, services, standards, technology and processes to ensure competitive position and in anticipation of changing customer needs within the complex  hospitality and gaming environment.

Assumes the responsibilities and duties of Director Housekeeping/EVS during his/her absence and days off.

Lead multiple levels of experienced leaders in implementation and sustainability of policies, operating procedures and  directives as part of the Collective Bargaining Agreement; maintain a work environment that promotes client service,  teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring,  training, and succession planning processes that encompass the company’s diversity commitment.

Responsible for leading significant improvement initiatives and processes to enhance performance for employees and  leaders in the department.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Required

2+ Years of Prior Relevant Experience

Experience in the direction and management of employees in a similar hotel environment

Required

3+ Years of Prior Relevant Experience

Experience in hotel management.

Preferred

Excellent working knowledge of Excel, Word, Outlook, and PowerPoint.

Preferred

Previous experience working in a similar resort setting.

Preferred

Working knowledge of a yield management system preferred as well as technical understanding of a hotel property management system.

Preferred

An understanding of the legal ramifications and implications of various employee and guest actions, both in a bargaining and non‐bargaining unit environments.

Preferred

Ability to work varied shifts, including weekends and holidays.

Ability to multi‐task and balance numerous priorities in a fast paced, deadline‐oriented environment.

Ability to work in a fast‐paced, busy, environment.

Demonstrate practical knowledge in leading and managing processes, projects, and procedures.

Experience solving complex hotel problems with diligence, speed, and strong communication.

Ability to perform a myriad of duties with diligence and attention to detail.

Possess excellent oral and written communication skills as well as professional behavior to effectively handle all issues that may be sensitive in nature.

Effectively listen and communicate face‐to‐face and telephonically with management, employees, and guests, strong public  relations skills.

Possess dexterity to access the computer, extract and input information, and be seated before a computer monitor for  extended periods of time.

Ability to collaborate across organizational lines.

Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.

Strong overall knowledge of housekeeping operations.

Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.

Excellent customer service skills.

Able to lead and mentor a team.

Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.

Effective listening abilities and be able to make strong judgment calls.

Intermediate to advanced level computer skills including Word, Excel, Outlook and PowerPoint.

Ability to effectively communicate in English, in both oral and written forms.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X