Asst Exec Housekeeper

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Asst Exec Housekeeper

Job Code:

19537

Profile Title:

19537 Asst Exec Housekeeper

Grade / Band:

L1

FLSA Status:

Exempt

It is the primary responsibility of the Assistant Executive Housekeeper to manage all operations for assigned areas within  Housekeeping, and to perform all assigned functions/duties in accordance with established guidelines/ procedures.

Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the  property.

Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s  established guidelines/standards.

Participates in the research, development, evaluation, and implementation of new products, services, technology, and  processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming  environment.

Manages Human Resources responsibilities for Housekeeping to include:

▪ creating a work environment that creates teamwork

▪ performance feedback

▪ recognition

▪ mutual respect and employee satisfaction

▪ quality hiring that encompass the company’s diversity commitment

▪ training

▪ disciplinary action

▪ succession planning processes 

▪ adherence to the company’s status quo third party representation philosophy

▪ compliance with company policies, legal requirements, and collective bargaining agreements

Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize  advancement opportunities available for subordinate staff.

Assumes full responsibilities of the Executive Housekeeper in his/her absence.

Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to  excellence in service.

Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and offers  corrections/modifications to systems/structures that create problems or impede commitment to excellence in service.

Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established  departmental guidelines/standards, and legal requirements.

Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any  problems that may impact/jeopardize the achievement of current and future departmental objectives.

Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments  whenever possible.

Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.

Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are  conforming to sanitation requirements and established standards.

Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance  standards.

Establishes and maintains effective working relationship with all departments.

Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) of  responsibility are handled in accordance to policies, procedures, and established timelines.

 Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary.

Performs other management duties as assigned/required.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor degree or equivalent experience and 2+ years of prior relevant experience

Bachelor's Degree or equivalent experience

A related field, or equivalent experience

Required

2+ Years of Prior Relevant Experience

Relevant experience

Required

3+ Years of Prior Relevant Experience

Supervisory experience in a major hotel/resort complex,

Preferred

1+ Years of Prior Relevant Experience

Supervisory experience in a Union (bargaining unit) property,

Preferred

Fluency in English required; fluency in secondary (Spanish) language,

Preferred

Technical knowledge/understanding of a hotel management system.

Excellent knowledge/understanding of the legal ramifications/implications of various employee and guest actions, both in a  bargaining and non bargaining unit environment.

Excellent knowledge/understanding of OSHA, chemicals, formulas, fabric equipment, production, flow methods, etc.

Proficient in the use of MS Word, Excel, and Outlook.

Excellent verbal and written communication skills.

Excellent interpersonal skills and effective listening abilities.

Ability to lift/carry up to 20 lbs. at a time; and maneuver/maintain control of Housekeeping cart weighing up to 300 lbs.

Strong leadership qualities, sound judgment, superior decision-making, and problem-solving skills.

Ability to perform a myriad of duties with extreme care and attention to detail, while working in a fast-paced and busy  environment.

Maintain physical stamina, proper mental attitude, and ability to deal effectively with guests, management, employees, and  outside contacts, while working under pressure and meeting deadlines.

Neat and well-groomed appearance, adhering to Company standards.

Ability to interact with our guests on a daily basis, and understanding the needs and expections of them.

Able to effectively communicate in English, in both written and oral forms

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

X

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex