Asst Exec Housekeeper

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Asst Exec Housekeeper

Job Code:

19537

Profile Title:

19537 Asst Exec Housekeeper

Grade / Band:

L1

FLSA Status:

Exempt

It is the primary responsibility of the Assistant Executive Housekeeper to manage all operations for assigned areas within Housekeeping, and to perform all assigned functions/duties in accordance with established guidelines/ procedures.

Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property

Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards

Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment

Manages Human Resources responsibilities for Housekeeping to include, creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction, quality hiring that encompass the company’s diversity commitment, training, disciplinary action, succession planning processes, adherence to the company’s status quo third party representation philosophy, compliance with company policies, legal requirements, and collective bargaining agreements

Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff

Assumes full responsibilities of the Executive Housekeeper absence

Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service

Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and offers corrections/modifications to systems/structures that create problems or impede commitment to excellence in service

Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements

Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives

Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible

Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution

Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards

Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards

Establishes and maintains effective working relationship with all departments

Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) of responsibility are handled in accordance to policies, procedures, and established timelines

Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Preferred

2+ Years of Prior Relevant Experience

Relevant experience

Required

3+ Years of Prior Relevant Experience

Supervisory experience in a major hotel/resort complex

Preferred

1+ Years of Prior Relevant Experience

Supervisory experience in a Union (bargaining unit) property

Preferred

Fluency in English required; fluency in secondary (Spanish) language

Preferred

Technical knowledge/understanding of a hotel management system

Excellent knowledge/understanding of the legal ramifications/implications of various employee and guest actions, both in a bargaining and non-bargaining unit environment

Excellent knowledge/understanding of OSHA, chemicals, formulas, fabric equipment, production, flow methods, etc

Proficient in the use of MS Word, Excel, and Outlook

Excellent verbal and written communication skills

Excellent interpersonal skills and effective listening abilities

Ability to lift/carry up to 20 lbs. at a time; and maneuver/maintain control of Housekeeping cart weighing up to 300 lbs

Strong leadership qualities, sound judgment, superior decision-making, and problem-solving skills

Ability to perform a myriad of duties with extreme care and attention to detail, while working in a fast-paced and busy environment

Maintain physical stamina, proper mental attitude, and ability to deal effectively with guests, management, employees, and outside contacts, while working under pressure and meeting deadlines

Neat and well-groomed appearance, adhering to Company standards

Ability to interact with our guests on a daily basis and understanding the needs and expectations of them

Able to effectively communicate in English, in both written and oral forms

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X