Mgr Transportation

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Mgr Transportation

Job Code:

19559

Profile Title:

19559 Mgr Transportation

Grade / Band:

L1

FLSA Status:

Exempt

It is the responsibility of the Transportation Manager to manage all operations of the Transportation Department. Specific functions include providing leadership, motivation, enthusiasm, direction, and support for Casino VIP Specialists/Concierge, Dispatchers, Limo Drivers, Shift Supervisors, and Managers.

Manage all department functions including short and long-term planning, as well as day-to-day operations.

Manage guest service standards which are consistent with the company’s standards and brand attributes.

Provide input to the Director and Vice President of Transportation and execute strategic plan consistent with the annual business/marketing plan

Provide input regarding the development of the department's fiscal budget. Responsible for managing the monthly activity of all inventories, including balancing of the warehouse supplies and purchases. Contribute to short-term and long-term profitability for the company.

Manage the department in the most efficient way, maximizing occupancy and/or revenue in order to surpass budgeted objectives.

Proactively seek to provide refined luxury service ensuring guest satisfaction.

Monitor departmental expenditures, prepare justification for budget variations, and projected increases for new projects.

Evaluate and correct or modify systems and structures that create problems or impede commitment to excellence in service.

Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest's needs within the dynamic hospitality and gaming environment.

Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTE's) per department policy.

Provide input into and execute the development, implementation, and measurement of guest service standards consistent with the Company's standards and brand attributes.

Monitor, document, and notify the Director of Transportation of any problems that may impact or jeopardize the achievement of current future departmental objectives.

Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction.

Be knowledgeable of Company information to answer guest inquiries.

Identify and report defects throughout the work environment; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.

Participate in the company’s sustainability initiative through energy conservation and the use of recycling programs and materials.

Ensure Company property and equipment is properly used and maintained.

Verify and authorize billing for all financial functions of the department including billing appropriate properties for limousine usage for special events and expenses such as car washes and repairs.

Manage transportation for all special events with property departments including casino marketing and other departments as applicable.

Manage and monitor budget operation and marketing strategies to produce the highest level of guest service using spreadsheets and various reports.

Develop a relationship with all outside vendors including vehicle maintenance service centers, phone companies and radio companies.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Preferred

2+ Years of Prior Relevant Experience

in high volume Casino/Transportation services management

Required

6+ Years of Prior Relevant Experience

in high volume Casino/Transportation services management

Preferred

Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction, quality hiring, training and succession planning processes that encompass the company’s diversity commitment, adherence to the company’s status quo third party representation philosophy compliance with company Policies, legal requirements and collective bargaining agreements.

Required

Ensure adherence to guest service standards within established departmental policies and procedures.

Required

Protect and utilize Company assets in a responsible and professional manner.

Required

Supervise employees to ensure they adhere to and enforce Company and department policies.

Required

Excellent customer service skills.

Able to lead and mentor a team.

Have interpersonal skills to deal effectively with all business contacts.

Professional appearance and demeanor.

Work varied shifts, including weekends and holidays.

Working knowledge of basic computer programs including Microsoft Office and Internet.

Able to effectively communicate in English, in both written and oral forms.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X