Training Development Partner

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Training Development Partner

Job Code:

19564-1

Profile Title:

19564-1 Hskpg Training Mgr (Property)

Grade / Band:

IC2

FLSA Status:

Exempt

The Housekeeping Training Manager is responsible for leading the training activities for the Housekeeping department. This role will act as both a manager and mentor for new hires within the Housekeeping department, guiding them through a full training curriculum to develop the foundational skills and knowledge necessary for success, including evaluating their progress throughout their 90-day period. This position will also support other Housekeeping managers to ensure they are providing ongoing training and support to their newly hired employees. Additionally, this position will proactively recognize further training opportunities within the department and develop subsequent training in order for the Housekeeping team to achieve and maintain a high level of service, consistent with MGM Resorts standards.

Leads the extensive training program for new Housekeeping team members, teaching the core knowledge, skills, and abilities necessary for success in their role. Facilitates ongoing training for departmental team members on topics such as safety and service excellence, consistent with the company's established guidelines/standards.

Act as cultural ambassador to engage new hires throughout the training process, coaching and developing employees during class and one-on-one sessions. Demonstrates servant leadership by coaching team members to overcome roadblocks and offering positive recognition in order for team members to acquire the necessary skills for their current and future position.

Reviews the progress of new hires, evaluating their performance at key intervals of the program. Reports training outcomes to Director of Housekeeping, making recommendations as necessary on further training or next steps.

Owns the training schedule for the department, specifically engaging with new hires in advance of their start date. Leads the implementation of new company or property programs that require training of the housekeeping team

Collaborates closely with Housekeeping leaders to ensure training activities align with departmental strategic objectives and that the Housekeeping leaders are providing further training support to include accountability for all 30, 60, and 80 day introductory period reviews. Recognizes areas of opportunity within the department, developing/deploying training curriculum to proactively address.

Ensures adherence to standards within established departmental policies and procedures by continually evaluating training program outcomes.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree or equivalent experience

Related field

Required

1+ Years of Prior Relevant Experience

Housekeeping supervisory experience or relative experience

Required

3+ Years of Prior Relevant Experience

Supervisory experience in a major hotel/report complex

Preferred

Previous experience with cleaning procedures, chemicals, and Housekeeping equipment

Required

Previous supervisory experience in a Union (bargaining unit) property,

Preferred

Fluency in English required; fluency in secondary (Spanish) language,

Preferred

Technical knowledge of housekeeping cleaning procedures.

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex