Training Development Partner

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Training Development Partner

Job Code:

19564-2

Profile Title:

19564-2 Training Development Partner

Grade / Band:

IC2

FLSA Status:

Exempt

The Training Development Partner will create, implement, and manage all training-related activities for Security and lead the department into productive working methods by setting an example and  utilizing all available training tools. It is the primary responsibility of the Training Development Partner to oversee division performance with regards to staff, compliance, training, projects and guest service, and will ensure professional, efficient operation while providing leadership, guidance, training and organization. All duties are to be performed in accordance with departmental and  property policies, practices, and procedures.

Develop, implement, and oversee the execution of training based on the strategic needs of the division.

Design training and developmental programs and processes for employee skill enhancement that target individuals as well as groups.

Perform cause, knowledge, or gap analyses to help determine appropriate training delivery options.

Train, monitor and reinforce standards and training accountability throughout division; ensure division employees are within compliance and are appropriately trained/certified as deemed appropriate for their roles, including providing feedback and ensuring employees sign off for all SOP training, safety compliance, and service standards on an on-going basis, and that employees are fully trained in applicable systems/programs, and have completed company compliance courses, e.g. Code of Conduct, Computer User Agreements, etc.

Solicit and analyze feedback to increase effectiveness of training through focus groups, subject matter experts, and other  methodologies.

Research and develop curriculum that is appropriate to the business needs and advances the effectiveness of the learning  function by recommending appropriate methods and tools to address training needs.

Collaborate with the Operations Learning Partner and key stakeholders to develop and refine a suite of training materials, including leader guides, participant manuals, and evaluative tools.

Act as a consultant to department leaders, ensuring the currency and effective utilization of training resources, and offer expert coaching and guidance on the performance issues, professional development, and the implementation of department training materials.

Design new or customize existing corporate training programs and initiatives that align with MGM's service  philosophy, support achievement of various industry ratings (e.g. AAA Diamond Award, and Forbes Star ratings), and  comply with established safety and regulatory requirements (e.g. OSHA)

Partner with Learning & Development and department leaders to create training materials, development initiatives, and formulate onboarding plans and training schedules as well as dissect employee feedback to enhance the onboarding and training experience.

Participate in the interviewing process of new employees and make hiring recommendations.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree or equivalent experience

Business Management, Hospitality, related field, or equivalent work experience

Required

1+ Years of Prior Relevant Experience

Training experience or in an instructional design role or related filed

Required

Demonstrated experience with leading guest service initiatives

Preferred

Bilingual, English as the primary or secondary language

Preferred

Previous experience working in a similar resort setting

Preferred

Strong operational experience

Demonstrated experience in training program development

Strong training and coaching skills

Solid facilitation skills

Strong strategic planning, project management skills, and superior decision-making while managing multiple priorities

Strong analytical and creative thinking skills

Excellent communication, presentation, and computer skills

Knowledge and experience of the hiring process

Professional appearance and demeanor

Maintain a positive attitude to deal effectively with guests, management, and employees

Ability to maintain confidential information

Excellent customer service skills

Interpersonal skills to effectively communicate with all business contacts

Ability to effectively communicate in English, in both oral and written forms

Effectively communicate in English, in both written and oral forms

Balancing

Bending

Carrying __pounds

X

15 pounds

Clear speech - simple

Clear speech - complex

X

Climbing

Crawling

Crouching

X

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

X

Kneeling

Lifting __pounds

X

10 pounds

Near vision

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

Typing __w.p.m.

X

30 w.p.m

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

Noise levels - low to high

X

Office conditions

X

Outdoors

Restricted area

X

Shifts

X

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

Customer service

X

Decision making

X

Fatigue

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

Reading - complex

X

Repetition

X

Safety hazards

Tight deadlines

X

Working conditions

Writing - simple

Writing - complex

X