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Mgr Concierge

J o b D e s c r i p t i o n

Job Profile Title:	Mgr Concierge
Job Code:	19569
Profile Title:	19569 Mgr Concierge
Grade / Band:	L1
FLSA Status:	Exempt
The primary purpose of the Assistant Chef Concierge is to support the operation, department hiring, training, and reinforce consistent delivery of service.

Principal Duties & Responsibilities
Supervise the daily operation to ensure efficiency and accept full responsibility for the department in the absence of the Chef Concierge
Provide input into and executes the development, implementation, and measurement of guest service standards consistent with the Company’s Standards and brand attributes
Review received guest surveys, social media reviews and address possible departmental/service opportunities for improvement
Keep the Chef Concierge informed on all pertinent information related to the department and report irregularities and problems as they occur, and document situations as they occur
Enforce departmental audit program and evaluate quality assurance, ensuring all team members are consistently delivering superior service
Contribute to the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest’s needs within the dynamic hospitality and gaming environment
Oversight of department's training procedures; monitoring completion of assigned mandatory training, updating training policies, procedures, and departmental practices as necessary, and conducting New Hire Training program and probationary reviews
Participate in departmental functions including short and long‐term planning, accounting, payroll, employee relations, recognition, licensing, and day‐to‐day operations

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Supervisory/Managerial Experience in Hotel Operations	Required

Additional Requirements
Details	Required/ Preferred
Active in the Southern Nevada Hotel Concierge Association or Les Clefs D’or USA	Preferred

Knowledge, Skills and Abilities
KSAs
Strong working knowledge of Microsoft Office, the Internet, and Property Management systems
Excellent problem solving, communication and telephone etiquette skills
Professional demeanor and appearance
Excellent customer service skills
Interpersonal skills to effectively communicate with all business colleagues and contacts
Ability to effectively communicate in English, in both oral and written forms
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Strong leadership abilities, sound judgment, superior problem solving and decision‐making skills
Excellent organizational, analytical and project management skills, with particular attention to quality and detail

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling		X
Lifting 10 pounds		X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
Travel				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X