Sr Mgr Convention Services-Commission

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Sr Mgr Convention Services-Commission

Job Code:

19587

Profile Title:

19587 Sr Mgr Convention Services-Commission

Grade / Band:

L2

FLSA Status:

Exempt

A Sr. Convention Services Manager is dedicated to providing exemplary service in order to create lasting and favorable memories. This position promotes, directs, and leads the company's core service standards and brand attributes; supports the company's sustainability initiatives and platform; and manages the operations by maintaining a positive, forward-thinking, and safe environment. It is the responsibility of the Sr. Convention Service Manager to ensure the complete coordination of all conventions and convention meetings working closely with hotel departments to ensure the successful planning, set-up, and service of client's stay. All duties are to be performed in accordance with departmental and MGM Resorts policies, practices, and procedures, as well as within the framework of MGM Resorts strategic intent.

Assumes the role of the main point of communication between the client and all departments within the property both in pre-planning and on-site.

Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the property.

Manages the delivery and measurement of guest service within assigned department(s) consistent with the company core service standards and brand attributes.

Works directly with clients on room set-up, décor, cost and billing details and other requirements pertinent to their program.

Ensures that necessary meeting facilities are reserved where applicable.

Hosts prospective and existing clients visiting the hotel, to include customer entertainment such as dining in hotel restaurants and accompanying to shows.

Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Required

3+ Years of Prior Relevant Experience

Required

4+ Years of Prior Relevant Experience

Recent work experience in large hotel convention services.

Preferred

Working knowledge of Daylight.

Preferred

Tradeshow experience

Preferred

Bilingual

Preferred

Strong organizational skills to function effectively under time constraints with attention to details.

Ability to establish and maintain an effective working relationship with management, associates, and other employees.

Ability to effectively listen and administer instructions, remain calm and manage multiple tasks in a very-high paced and stressful environment.

Maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees, and outside contacts while working under pressure and meeting deadlines.

Able to frequently move freely throughout the convention center, sit for long periods and withstand various activities such as frequent and long distances walking, standing, and bending.

Able to maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, tablet applications, etc.

Have the ability to access all areas of the facility and travel off property.

Proficient in Microsoft Office 365, Word, and Excel

Working knowledge of automated Sales/Catering system, Amadeus preferred.

Excellent organizational skills to function effectively with attention to detail while meeting established deadlines and multiple work assignments.

Working knowledge and understanding of labor bargaining agreements.

Ability to read and evaluate written material.

Must be able to communicate effectively in English, in both written and oral forms.

Must have interpersonal skills to deal effectively with all business contacts.

Maintain a professional, neat, and well-groomed appearance, adhering to MGM standards

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X