Mgr Group Services

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Mgr Group Services

Job Code:

19596

Profile Title:

19596 Mgr Group Services

Grade / Band:

L1

FLSA Status:

Exempt

As a Group Housing Manager, you will assist with managing and directing the daily operations for the Group Housing teams, including oversight to a team of Supervisors, Specialists, Room Blocks and Contract Coordinators.  You will be critical to the efforts in establishing strategic group client partnerships, setting the stage for a successful group guest experience with your welcoming smile and leadership, passion for service, and the ability to problem solve.  By understanding each team members' unique stories and needs, you will own enhance their experience to create by supporting and motivating the team in creating WOW moments and memories they for their respective clients. The Group Housing Manager works out of our off-site corporate location and with the support of Directors, they support the overall experience for the Group Housing team, including but not limited to overseeing the daily operations, job knowledge, training, coaching, and ensuring the proficient and accurate use of our systems and processes.  In doing so, this allows us to create memorable experiences for our group clientele and affiliated attendees.  

Ensures the assigned operational functions of Group Housing are consistent with the established with the departmental guidelines/standards

Manage and monitor daily labor, departmental budget, operations of Group Housing, and marketing strategies to produce both short-term and long-term profitability for the company, while meeting departmental needs and objectives

Manages the delivery and management of our service standards and affiliated group surveys, initiating recognition opportunities and enacting relevant action plans with the team

Manage Human Resources responsibilities for Group Services Housing to include: creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes, that encompass the company's diversity commitment

Attend meetings with clients and the Property staff as needed, managing coverage and support to the Specialists in the liaison efforts between Sales/Convention, Hotel, Accounting, Revenue and the meeting planner clients

Manage the team and processes associated with monitoring all contracted group blocks block and pick-ups on a daily basis

Attend weekly block and pick up review meetings and support the teams in ensuring we provide accurate updates of all groups, any historical patterns and circumstances which may either positively or negatively impact room inventory/revenue

Supports the strategic goals for the Group Housing team through research, development, evaluation and implementation of new products, services, technology and processes to ensure MGM Resorts' competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment

Manage the relationship with training team in successfully supporting our onboarding process, providing guidance and mentorship to the Specialist roles, and develop/train the Group Housing staff in additional tasks/responsibilities to support advancement opportunities

Collaborates with the Marketing team in optimizing our group marketing efforts including but not limited to target strategic campaigns and supporting the accuracy of marketing material located in our online group booking platform i.e. Passkey

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Preferred

2+ Years of Prior Relevant Experience

Hotel Operations management and/or Group Housing management

Required

Microsoft Office Products (Outlook, Excel, Word)

Required

Experience in hospitality industry and/or operation

Preferred

Previous experience in a similar resort setting

Preferred

Knowledge and comprehension of 3rd party booking channels

Must possess excellent customer, communication and interpersonal skill to demonstrate ability to resolve all situations in a professional manner and effectively deal with all business contacts internally/externally

Must have excellent organizational skills to function effectively with attention to detail while meeting targeted deadlines

Working knowledge of PC software (MS Word, Excel, PowerPoint, Access, etc.)

Ability to work in a high stress, fast-paced environment, managing multiple projects and personnel simultaneously; must possess ability to prioritize conflicting duties and maintain timeline integrity for projects and tasks

Ability to gather process information and make recommendations and decisions based on data and findings

Effective listening skills with strong judgment skills, while maintaining composure

Excellent understanding of accounting to interpret and action on statistical information

Work varied shifts, including weekends and holidays

Ability to manage strategic partnerships with confidence

Ability to lead a team and manage cohesiveness with both internal and external stakeholders

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X