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Customer Development VP

J o b D e s c r i p t i o n

Job Profile Title:	Customer Development VP
Job Code:	19638
Profile Title:	19638 Customer Development VP
Grade / Band:	IC7
FLSA Status:	Exempt
It is the primary responsibility of the VP Customer Development to generate new casino clientele and reactivate those inactive customers utilizing the current company database. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices, and procedures.

Principal Duties & Responsibilities
Develops plans to introduce and grow the new premium customer market share.
Identifies emerging markets and creates tactics to attract these new audiences.
Establishes contact with inactive casino customers by utilizing the company database.
Works in conjunction with Marketing Executives and on property personnel to assist and provide service to the premium customers.
Evaluates customers’ casino activity by reviewing play detail and M-Life rating system to assist in determining complementary (room, food, beverage and other) levels based upon company policy.
Recommends credit and assists in collection.
Assists in resolving customer disputes and complaints.
Assists in creating special events and attends functions when appropriate.
Ensures the company policy to protect company records and abide by the confidentiality code is observed by all departmental employees.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
6+ Years of Prior Relevant Experience	Management experience in the casino marketing industry	Required

Additional Requirements
Details	Required/ Preferred
Previous experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Able to work in the fast pace environment.
Able to work as a team with co-workers.
Demonstrates leadership attributes (competencies) consistently.
Demonstrates excellent customer service skills.
Demonstrates savvy interpersonal skills to effectively communicate with all business contacts.
Shows flexibility in working a variety of shifts.
Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards.
Able to travel domestically or internationally heavily to meet existing customer base and identify new patrons for the Company.
Effectively communicate in English, both oral and written forms

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X