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International Marketing Exec Dir

J o b D e s c r i p t i o n

Job Profile Title:	International Marketing Exec Dir
Job Code:	19641
Profile Title:	19641 International Marketing Exec Dir
Grade / Band:	IC6
FLSA Status:	Exempt
The primary responsibility of the Executive Director of International Marketing is to identify and develop new customers, as well as maintain existing customer relationships to drive profitability, annually. This role exposes high-net worth international casino customers to the entertainment offerings at all MGM Resorts properties.

Principal Duties & Responsibilities
Determine and evaluate customers’ casino activity to provide corresponding incentives and authorize or approve high amount of allowance (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts)
Drive incremental business, with a focus on inactive customers and maintain customer base to support increasing the property’s customer development efforts
Makes critical business decisions regarding customer’s allowances and comps while managing customers to a profitable level
Develop and assist in creating special events and attend functions when appropriate to promote marketing efforts and greet customers
Demonstrate a strong player development skillset by engaging new and inactive customers
Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate qualified in-house casino customers.
Supports new programs directed at identifying gaming and non-gaming M life customers
Liaisons between customers and operating departments to ensure guest requests are fulfilled
Provides support to customers in advancing their tier level
Ensures Marketing Events are communicated to customers through a variety of communication channels
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
Resolve customer disputes and complaints to the satisfaction of the customer and the company
Comply with all laws, Title 31 and attend all mandatory compliance and training sessions

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
Bachelor's Degree		Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
10+ Years of Prior Relevant Experience	Prior relevant experience within casino marketing	Required

Additional Requirements
Details	Required/ Preferred
Must be able to communicate effectively in the language from assigned region: • Far East Marketing –Mandarin and/or Cantonese, etc. • Korean Marketing -Korean	Required
Experience working in a similar resort setting	Preferred
Proof of eligibility to work in the United States	Preferred
Gaming license/registration as required by jurisdiction(s)	Preferred

Knowledge, Skills and Abilities
KSAs
Demonstrate excellent interpersonal skills with the ability to listen and communicate appropriately and effectively with guests, employees and executives
Effective decision making and personable social skill
Ability to learn and communicate the products and services of MGM Resorts properties quickly
Perform in a fast-paced, busy, and somewhat stressful environment; maintain physical stamina and proper mental attitude
Ability to deal effectively with guests and all stakeholders while working under pressure to meet deadlines
Able to work as a team with co-workers
Demonstrates Leadership attributes/competencies
Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards
Must be able to communicate effectively in English, in both written and oral forms
Able to travel domestically or internationally frequently to meet existing customer base and identify new patrons for the Company

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X