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International Marketing Sr Exec

J o b D e s c r i p t i o n

Job Profile Title:	International Marketing Sr Exec
Job Code:	19645
Profile Title:	19645 International Marketing Sr Exec
Grade / Band:	IC4
FLSA Status:	Exempt
The primary responsibility of the Sr Executive of International Marketing is to identify and develop new customers, as well as maintain existing customer relationships to drive profitability, annually. This role exposes high-net worth international casino customers to the entertainment offerings at all MGM Resorts properties.

Principal Duties & Responsibilities
Determine and evaluate customers’ casino activity to provide corresponding incentives and use authorization to approve low amount of allowance (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts).
Charged with taking into a larger role of developing property’s customer base to increase customer development efforts.
Authorize and grant low amount of marker authorization limits to qualifying customers.
Understand process for critical business decisions regarding customer credit lines, allowances, and comps.
Manage casino patrons to profitable levels.
Work in conjunction with Casino Marketing, Marketing Executives and on-property personnel to assist and facilitate qualified in-house casino customers.
Attend special event functions when appropriate to promote marketing efforts and greet customers.
May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
5+ Years of Prior Relevant Experience	Management experience in the casino marketing industry	Required

Additional Requirements
Details	Required/ Preferred
Must be able to communicate effectively in the language from assigned region: • Far East Marketing –Mandarin and/or Cantonese etc. • Japan Marketing –Japanese • Latin America Marketing –Spanish and/or Portuguese etc. • Korea Marketing –Korean • India Marketing –Gujarati, Urdu and/or Hindi etc. • Europe/Middle East Marketing –French, Italian, Arabic, Farsi, German, and/or Turkish etc.	Required
Previous experience working in a similar resort setting.	Preferred

Knowledge, Skills and Abilities
KSAs
Able to work in the fast-paced environment.
Able to work as a team with co-workers.
Demonstrates marketing functional attributes (competencies).
Demonstrates excellent customer service skills.
Demonstrates savvy interpersonal skills to effectively communicate with all business contacts.
Shows flexibility in working a variety of shifts.
Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards.
Able to travel domestically or internationally occasionally to meet existing customer base.
Must be able to communicate effectively in English, in both written and oral forms.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X