Marketing Exec

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Marketing Exec

Job Code:

19646

Profile Title:

19646 Marketing Exec

Grade / Band:

IC3

FLSA Status:

Exempt

It is the primary responsibility of the Marketing Executive to expedite processes, use appropriate judgment and make decisions to  execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices  practices, and procedures

Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).

Maintain property’s customer base to support increasing the customer development efforts.

Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.

If authorized, grant limited amount of marker authorization limits to qualifying customers.

Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.

Assist in managing customers to profitable levels.

Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house  casino customers.

May attend special event functions when appropriate to promote marketing efforts and greet customers.

May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.

Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for  information about such guests in accordance with company policies.

Resolve customer disputes and complaints to the satisfaction of the customer and the company.

Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor degree or equivalent experience and 3+ years of prior relevant experience

Bachelor's Degree or equivalent experience

Required

3+ Years of Prior Relevant Experience

Required

2+ Years of Prior Relevant Experience

Leadership experience in the casino marketing industry

Preferred

Proof of eligibility to work in the country located.

Required

Previous experience in a similar resort setting.

Preferred

Must be able to communicate effectively in English, in both written and oral forms.

Able to work in the fast pace environment

Able to work as a team with co-workers

Starts to demonstrate marketing functional attributes (competencies)

Demonstrates excellent customer service skills

Demonstrates savvy interpersonal skills to effectively communicate with all business contacts

Shows flexibility in working a variety of shifts

Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International  Marketing standards.

Able to travel domestically or internationally to meet existing customer base.

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex