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Exec Host

J o b D e s c r i p t i o n

Job Profile Title:	Exec Host
Job Code:	19648
Profile Title:	19648 Exec Host
Grade / Band:	IC2
FLSA Status:	Exempt
It is the primary responsibility of the Executive Host to assist in maintaining the property's casino customer base while expediting processes to ensure excellent customer service. The Executive Host will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.

Principal Duties & Responsibilities
Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts).
Assist in maintaining and developing property’s customer base through meeting and interacting with customers.
Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer.
Process customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
If authorized, grant marker authorization limits to qualifying customers.
Attend special event functions when appropriate to promote marketing efforts and greet customers.
Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.
Perform other job related duties as assigned.

Required for All Jobs
Performs other job-related duties as requested.
Proof of eligibility to work in the United States

Education and Experience
Bachelor degree or equivalent experience and 1+ years of prior relevant experience

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience		Required
2+ Years of Prior Relevant Experience	Hotel operations, casino marketing, VIP services or table games.	Preferred

Additional Requirements
Details	Required/ Preferred
Proof of eligibility to work in the country located.	Required
Previous experience working in a similar resort setting.	Preferred

Knowledge, Skills and Abilities
KSAs
Able to work in the fast pace environment.
Able to work as a team with co‐workers.
Demonstrates excellent customer service skills.
Demonstrates savvy interpersonal skills to effectively communicate with all business contacts.
Shows flexibility in working a variety of shifts.
Demonstrates and maintains a professional, neat and well‐groomed appearance adhering to MGM Resorts International Marketing standards.
Able to travel domestically or internationally if necessary to meet existing customer base.
Must be able to communicate effectively in English, in both written and oral forms.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X