Exec Host

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Exec Host

Job Code:

19648-1

Profile Title:

19648-1 Exec Host

Grade / Band:

IC2

FLSA Status:

Exempt

It is the primary responsibility of the Executive Host to assist in maintaining the property's casino customer base while expediting  processes to ensure excellent customer service. The Executive Host will use appropriate judgment to execute casino customer  requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.

Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to approve comps (i.e. room, food, beverage, event tickets, etc.).

Assist in maintaining and developing company’s database through marketing efforts and interacting with customers.

Ensure customers are greeted upon check-in & check-out and while providing personalized service throughout their stay utilizing SHOW basics.

Attend special event functions when appropriate to promote marketing efforts and engage customers.

Facilitate casino customer reservations including pre-arrival arrangements, VIP Lounge check-in and check-out, ground transportation, dinner and show reservations, etc.

Assist Marketing Executive in customer comp evaluation to provide corresponding incentives.

Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.

Resolve customer disputes and complaints to the satisfaction of the customer and the company.

Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Preferred

1+ Years of Prior Relevant Experience

Required

Able to work in the fast pace environment.

Able to work as a team with co‐workers.

Demonstrates excellent customer service skills.

Demonstrates savvy interpersonal skills to effectively communicate with all business contacts.

Shows flexibility in working a variety of shifts.

Demonstrates and maintains a professional, neat and well‐groomed appearance adhering to MGM Resorts International  Marketing standards.

Able to travel domestically or internationally if necessary to meet existing customer base.

Must be able to communicate effectively in English, in both written and oral forms.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X