Sr Mgr Beverage

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Sr Mgr Beverage

Job Code:

19723

Profile Title:

19723 Sr Mgr Beverage

Grade / Band:

L2

FLSA Status:

Exempt

The General Manager of Beverage will research and develop new service opportunities to ensure the staff is maximizing revenues by way of consistent, extensive training, and product development knowledge. To ensure consistency and quality service standards are met at all times. All duties are to be performed in accordance with departmental and policies, practices and procedures.

Oversee and lead assigned operational functions within the department consistent with the strategic plan and vision for the  department, and the beverage division.

Oversee management, delivery, and measurement of guest service within assigned department(s) consistent with the  company’s core service standards and brand attributes.

Provide input into the research, development, evaluation and implementation of new products, services, technology and  processes to ensure the company competitive position and in anticipation of changing customer needs within the dynamic  hospitality and gaming environment.

Responsible for cost controls and necessary reporting requirements, including forecast reports, adherence to budget and  Profit & Loss statements, and assisting with other reports as necessary.

Maintain high level of motivation among all Employees by encouraging feedback and participation in decision-making  processes; encourage all Employees to participate in development of promotional and marketing concepts.

Provide coaching and feedback to help team members develop and strengthen skills and abilities needed to accomplish  work objectives.

Reviews ratings with social media outlets like Yelp and Trip Advisor, with Employees and management to learn how to  develop a strategy to increase positive ratings.

Schedule meetings with Employees in order to ensure correct execution of policies and procedures.

Works with Security on the implementation of the security plan and training the staff to maintain a safe environment for  patrons and employees. For example, plans for evacuation and dealing with unruly guests

Direct Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.

Maintain a working relationship with unions; adherence to the company’s status quo third party representation philosophy;  compliance with company policies, legal requirements and collective bargaining agreements.

Resolve escalated issues with customers and or vendors with the recommended customer service-related comps as  appropriate.

Responsible for ensuring appropriate scheduling and staffing; must be able to direct and supervise employees and provide  strategic direction for the entertainment provided in each venue.

Manage multiple tasks in very high paced and stressful environment; remain calm in a very stressful environment.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

In a related field

Preferred

6+ Years of Prior Relevant Experience

Previous work experience as a General Manager in the hospitality industry; preferably in a high-volume entertainment venue restaurant and/or casino environment.

Required

Previous training and/or equivalent work experience as a nightlife operator.

Preferred

Previous experience working in a similar resort setting.

Preferred

Previous experience administering and working within guidelines of CBA(s).

Preferred

Ability to work in a fast-paced, busy and stressful environment.

Ability to view operations creatively and with a sales orientation.

Working knowledge of Culinary Union bargaining agreement.

Understanding of F&B division, budgeting, profit and loss statement, labor costs, entertainment costs, food and beverage costs, and operation expenses

Effective leadership, communication, problem solving, reasoning and analytical abilities.

Strong organizational skills to function effectively under time constraints with particular attentions to detail and quality of service.

Excellent customer service skills.

Able to lead and mentor a team.

Have interpersonal skills to effectively communicate with all business contacts.

Professional appearance and demeanor.

Proficiency of computer software to include Outlook, MS Word, Excel, Project and PowerPoint.

Ability to effectively communicate in English, in both oral and written forms.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X