Sr Mgr General Restaurant

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Sr Mgr General Restaurant

Job Code:

19724

Profile Title:

19724 Sr Mgr General Restaurant

Grade / Band:

L2

FLSA Status:

Exempt

The Restaurant General Manager is responsible for all aspects of the management of the assigned restaurants. They provide  direction and leadership for the Assistant General Manager, Assistant Manager and the Restaurant Service team consistent with the MGM brand. They are responsible for leading the team to achieve the operational and financial goals of the venue; driving covers and optimizing reservation channels; monitoring the performance, scheduling and training of the staff; executing initiatives as  implemented by property F&B leadership; maintaining the facilities in accordance with MGM Resorts service standards; and ensuring high customer satisfaction and an exceptional guest experience. All duties are performed in accordance to company policies and procedures.

Owns, leads and oversees daily restaurant operations, labor productivity, scheduling, inventory control, guest service standards, and  execution and development of marketing strategies to produce both short-term and long-term profitability. Co-own (with Executive  Chef) the restaurant’s business plan and represent the restaurant in divisional, property or corporate meetings.

Responsible for execution of policies, operating procedures, pricing initiatives, training programs, directives, menus, rules and regulations for the restaurant staff. Owns restaurant’s execution of F&B and/or company-wide initiatives and programs. Maintain the  highest standards of health, sanitation and cleanliness with in all areas of Beverage. Responsible for completion of all company  compliance training by the restaurant staff.

Manages Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork,  performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and  succession planning process that encompass the company’s diversity commitment; adherence to the company’s status quo third party  representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining  agreements.

 Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes  any appropriate action. Manages Restaurant’s guest feedback channels through approved company practices. Collaborate with  Executive Chef and culinary team to ensure a seamless service experience between kitchen and dining room.

Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties.

Perform other job-related duties as requested.

Performs other job-related duties as requested.

Proof of eligibility to work in the United States

Bachelor degree or equivalent experience and 2+ years of prior relevant experience

Bachelor's Degree or equivalent experience

Required

2+ Years of Prior Relevant Experience

Prior relevant experience

Required

Previous experience managing employees under a collective bargaining agreement.

Preferred

Previous experience working in a high-volume restaurant or previous experience in a luxury or fine-dining restaurant.

Preferred

Bilingual, English as the primary or secondary language,

Preferred

Complete knowledge of health and safety regulations.

Knowledge of all products, menu items and equipment used to perform these duties.

Working knowledge of Point of Sale (POS)systems and operations.

Ability to execute on guidelines for properstaffing to maximize efficiency and minimize labor costs.

Strong overall knowledge of beverage preparation and presentation.

Excellent interpersonalskillsto deal effectively with guests, management, employees and other outside contacts.

Excellent customerservice skills.

Able to lead and mentor a team.

Excellent organizationalskills; be able to function under time constraints and deadlines with attention to detail.

Effective listening abilities and be able to make strong judgment calls.

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

X

Vibration

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex

X