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Mgr Slots

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Job Profile Title:	Mgr Slots
Job Code:	19848
Profile Title:	19848 Mgr Slots
Grade / Band:	L1
FLSA Status:	Exempt
The primary responsibility of the Assistant Shift Manager Slots is to oversee day-to-day operations of Slot Operations employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Principal Duties & Responsibilities
Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met
Deliver a level of guest service which is consistent with the company’s and property’s core service standards
Manage team expectations, ensuring compliance with departmental and company policies
Provide instruction, training and implementation of service and other company programs to staff
Research and resolve guest and / or employee issues effectively and professionally
Manage, organize, and complete assigned projects with attention to detail within the established deadline
Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement
Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
Protect the confidentiality of company files and documents under immediate control
Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Experience in a customer service environment	Required

Additional Requirements
Details	Required/ Preferred
Previous money handling experience	Preferred
Prior management experience	Preferred
Previous experience working in a similar hospitality setting	Preferred

Knowledge, Skills and Abilities
KSAs
Excellent customer service skills
Excellent communication skills
Able to communicate professionally with upper management
Interpersonal skills to effectively communicate with all business contacts
Ability to effectively communicate in English, in both oral and written forms
Working knowledge of gaming regulations
Ability to lead & mentor a team
Ability to manage individual staff and work teams effectively, fairly, consistently and in accordance with established company principles / policies / procedures / guidelines

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing				X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal					X
Communication - written				X
Confined area			X
Contacts - works alone		X
Contacts - works around others					X
Contacts - works with others					X
Exposure to dust / dirt				X
Exposure to fumes / odors			X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area		X
Shifts	X
Smoke				X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service					X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple					X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X