JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Sr Mgr Casino Marketing

J o b D e s c r i p t i o n

Job Profile Title:	Sr Mgr Casino Marketing
Job Code:	19854
Profile Title:	19854 Sr Mgr Casino Marketing
Grade / Band:	L2
FLSA Status:	Exempt
It is the primary responsibility of the Senior Manager of Casino Marketing to oversee and manage the daily operations of the Casino Marketing team and effectively market, evaluate, establish and maintain a professional relationship with high-end guests. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Principal Duties & Responsibilities
Oversee daily operations of Casino Marketing team by providing leadership and management to Customer Development Team through regular recognition, coaching and feedback to enhance their performance.
Partner with Marketing, Advertising and Special Events teams for all VIP Marketing needs.
Review and analyze data for trends and opportunities to increase operational efficiencies and enhance guest experience.
Respond to guest correspondence and/or guest concerns in a professional and timely manner, achieving positive guest/problem resolution.
Develop and maintain policies and procedures that increase efficiency and promote quality and quantity standards to ensure maximum resort experience for all guests, while maintaining profitability.
Maintain an effective training program that enhances technical and service driven curriculum for department.
Identify and overcome obstacles, resolve problems and remove roadblocks to enhance the employee and guest experience.
Maintain a work environment that promotes teamwork, performance feedback, recognition, leadership development, mutual respect and employee engagement.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Marketing management experience; preferably in the casino industry	Required

Additional Requirements
Details	Required/ Preferred
Previous experience working in a similar resort setting.	Preferred

Knowledge, Skills and Abilities
KSAs
Microsoft Office - Word, Excel
Must have a professional appearance and demeanor
Excellent customer service skills
Interpersonal skills to effectively communicate with all business contacts
Ability to effectively communicate in English, in both oral and written forms
Excellent organizational, analytical, and project management skills, with attention to quality and detail

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X