Sr Mgr Race & Sports

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Sr Mgr Race & Sports

Job Code:

19859

Profile Title:

19859 Sr Mgr Race & Sports

Grade / Band:

L2

FLSA Status:

Exempt

The Sr Manager Race & Sportsbook provides direction and leadership, leveraging expertise maximize operational performance,  execute management strategy, foster a culture of refined luxury guest service and drive sustained achievement of financial  objectives. All duties performed in accordance with departmental and Company policies, practices and procedures.

Oversees day-to-day operations consistent with the strategic plan and vision, while ensuring adherence to policies, legal requirements, Title 31, and Gaming regulations

Maintain a professional, friendly and courteous atmosphere that provides guests with an exceptional and efficient gaming  experience

Approves high-limit transactions and issue complementary amenities based upon guidelines for levels of play

Manages the department budget to ensure that costs of are in line with operational targets

Utilizes metrics to analyze business trends, prepare departmental forecasts, and provide analyses for senior management’s  review

Greets and welcome guests, establish rapport, and provide excellent service by answering questions and resolving disputes

Ensures that the area is clean and in proper working condition

Notifies appropriate personnel of any suspicious or unusual activity and/or transactions in a timely and responsible manner

Protect the confidentiality of all company files and documents under immediate control

Evaluates staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible

Provides input into and executes strategic plan consistent with the strategic vision

Provides representation for media and public relations events using written form, radio or television appearances

Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position

Provides input into and execute the development, implementation, and measurement of guest service standards consistent with standards and brand attributes

Ensures that staff, including management teams, are properly trained in all aspects of their job functions, policies and  procedures, and that they are supported in their career development process

Drives Corporate Social Responsibility (CSR) initiatives to ensure successful outcomes

Promotes quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment

Oversee Human Resources responsibilities including team member development, hiring, firing, coaching, offering  recommendations, promoting and/or accountable for any changes to an employee’s status

Provides guidance and leadership within areas of responsibility and implements strategies to keep staff motivated and engaged

Maintains a work environment which promotes teamwork, performance, feedback, recognition, mutual respect and employee  satisfaction

Develops and mentors staff to ensure all company and departmental standards and goals are understood and met

Creates and oversees departmental policies and procedures and ensure departmental staff is compliant at all times

Issues commendations and disciplinary action to employees in a professional manner.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Bachelor's degree in related field Or Equivalent Experience

Required

2+ Years of Prior Relevant Experience

Race and Sports experience

Required

5+ Years of Prior Relevant Experience

Race and Sports Supervisory experience

Preferred

Bilingual

Preferred

Experience working in a similar resort setting

Preferred

Expert working knowledge of betting odds, lines, formats, house rules, limits, pari-mutuel rules and regulations and statutes

Strong working knowledge of Microsoft Office

Ability to manage multiple tasks and remain calm in a very fast paced and stressful environment, effectively executing and meeting deadlines in a timely manner

High level of business acumen, including successful P&L management, creative resourcefulness

Ability to achieve business goals and objectives by managing resources, anticipating and identifying changing priorities and issues, implementing strategic and operational plans, and monitoring and evaluating results

Excellent organizational, interpersonal, and administrative skills to function in a fast-paced, dynamic environment

Able to analyze quantitative and qualitative information to identify and assess patterns, trends, etc. to make successful decisions in support of business objectives

Ability to make decisions quickly and delegate responsibilities accordingly

Inspiring leader with high energy, team-oriented, collaborative and participative management-style, takes ownership, effective communication, presentation, and conflict resolution skills

Ability to lead, mentor and motivate staff

Excellent guest experience and customer service skills

Ability to effectively present information in one-on-one and small group situations to guests and other employees

Interpersonal skills to deal effectively with all business contacts

Ability to have professional demeanor and attire at all times

Ability to work various shifts, including weekends and holidays, and extended periods of time

Able to effectively communicate in English, in both written and oral forms

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X