HRTMS Job Description Management
| Dir Casino Marketing-Regional J o b D e s c r i p t i o n | | |
Job Profile Title: | Dir Casino Marketing-Regional | Job Code: | 19866 | Profile Title: | 19866 Dir Casino Marketing-Regional | Grade / Band: | L3 | FLSA Status: | Exempt | It is the primary responsibility of the Director of Casino Marketing to effectively market, evaluate, recruit, establish and maintain a professional relationship with high‐end casino guests and Casino Marketing Team alike. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. | | | | | |
Principal Duties & Responsibilities | Sets strategic direction and drives results for Casino Marketing VIP Customer Services. | Partners with Marketing, Advertising and Special Events CoEs forall VIP Marketing needs. | Maintains a work environment that promotes teamwork, performance feedback, recognition, leadership development, mutual respect and employee engagement. | Provide leadership and oversight to Customer Development Team through regular recognition, coaching and feedback in order to enhance their performance. | Review and analyze data for trends and opportunities to maximize profitability, reduce costs, increase operational efficiencies and enhance the guest experience. | Responds to guest correspondence and/or guest concerns in a professional and timely manner, achieving positive guest/problem resolution. | Pro‐active management style that looks beyond problems and current practices to develop solutions to maximize the effectiveness of the department. | Develop and maintain policies and procedures that increase efficiency and promote quality and quantity standards to ensure maximum resort experience to all guests. | Develop and execute technical and service driven curriculum for department. | Overcomes obstacles, resolves problems and removes roadblocks in order to enhance the employee and guest experience. | Perform other job‐related duties as requested. |
Required for All Jobs | Performs other job-related duties as requested | Proof of eligibility to work in the United States |
Education and Experience | Bachelor degree or equivalent experience and 4+ years of prior relevant experience |
Education | Education Level | Education Details | Required/
Preferred | | Business, Marketing or related field. | Required | | | | | |
Work Experience | Experience | Experience Details | Required/
Preferred | 4+ Years of Prior Relevant Experience | Marketing management experience; preferably in the casino industry. | Required | | | | | |
Additional Requirements | Details | Required/
Preferred | Previous experience working in a similar resort setting. | Preferred | | | |
Knowledge, Skills and Abilities | KSAs | Microsoft Office, Word, Excel | Must have a professional appearance and demeanor | Excellent customer service skills | Interpersonal skills to effectively communicate with all business contacts | Ability to effectively communicate in English, in both oral and written forms | Excellent organizational, analytical, and project management skills, with attention to quality and detail |
Physical Requirements | A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. | Physical Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Weight/
w.p.m. | Balancing | | | X | | | | Bending | | | X | | | | Carrying 10 pounds | | | X | | | | Clear speech - simple | | | | X | | | Clear speech - complex | | | | X | | | Climbing | X | | | | | | Distant vision | | | | X | | | Driving | X | | | | | | Flexibility - upper body | | | X | | | | Flexibility - lower body | | | X | | | | Hearing/Listening | | | | X | | | Kneeling | | | X | | | | Lifting 10 pounds | | | X | | | | Near vision | | | | X | | | Normal vision | | | | X | | | Pushing/Pulling | | | X | | | | Reaching | | | X | | | | Sitting | | | | X | | | Standing | | | X | | | | Typing | | | | X | | | Walking | | | | X | | | | | | | | | | | | | | | |
Work Environment | While performing the duties of this job, the associate is required to work within the selected work environments. | Work Environment | N/A | Rarely | Occasionally | Frequently | Constantly | Communication - verbal | | | | X | | Communication - written | | | | X | | Confined area | | | | X | | Contacts - works alone | | | | X | | Contacts - works around others | | | | X | | Contacts - works with others | | | | X | | Exposure to dust / dirt | | | X | | | Exposure to fumes / odors | | | X | | | Extreme cold | | X | | | | Extreme heat | | X | | | | Fast pace | | | | X | | Hazardous conditions - chemicals | X | | | | | Hazardous conditions - high structures | X | | | | | Hazardous conditions - high voltage | X | | | | | Indoors | | | | X | | Noise levels - low to moderate | | | | X | | Noise levels - high | | | X | | | Office conditions | | | | X | | Outdoors | | | X | | | Restricted area | | X | | | | Shifts | X | | | | | Smoke | | | X | | | Travel | | X | | | | Wet/Humid | | X | | | | | | | | | | | | | | |
Mental Requirements | While performing the duties of this job, the associate is required to work within the selected mental requirements. | Mental Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Analytical | | | | X | | Clerical | | | | X | | Comprehension | | | | X | | Crisis incidents | | X | | | | Customer service | | | | X | | Decision making | | | | X | | High pressure | | | | X | | Judgment | | | | X | | Long hours | | | X | | | Math skills - advance | | | X | | | Math skills - basic | | | | X | | Organization | | | | X | | Reading - simple | | | | X | | Reading - complex | | | | X | | Repetition | | | | X | | Tight deadlines | | | | X | | Writing - simple | | | | X | | Writing - complex | | | | X | | | | | | | | | | | | |
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