Casino Marketing Mgr

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Casino Marketing Mgr

Job Code:

19875

Profile Title:

19875 Casino Marketing Mgr

Grade / Band:

IC3

FLSA Status:

Exempt

The primary responsibility of the Casino Marketing Administration Manager is to ensure consistency for Casino Marketing across the

organization by managing the day-to-day administrative processes of International Marketing, with added focus on Far East

Marketing. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices and

procedures.

Provides administrative support for Far East Marketing between Las Vegas and Macau operations in order to maintain alignment across the entire team and with all of Casino Marketing

Manages International Marketing tournaments and events including developing formats, setting criteria, reviewing and approving customer participation, pacing and reconciliation

Manages communication of information for property room inventory, restaurant, spa and entertainment news as well as Casino Marketing updates

Partners with Casino Marketing Finance and Casino Accounting in evaluating department performance and making value recommendations through such reports as Comp and Allowance Exception Reports, Invitation Data Analysis, etc.

Provides structural support to the corporate Casino Marketing Ticketing function for the preparation and execution of ticketed events

Manages the International Marketing gift supply in order to ensure proper utilization of inventory

Oversees International Marketing tickets for concerts and events including ticket block requests, setting and adhering to criteria, reviewing & approving customer participation, pacing, pre-seat, distribution and reconciliation

Oversees Market Authorizer change requests for National & International Marketing and regional/branch marketing

Provides support and assistance to International Marketing regional/branch employees and independent agents

Supports the administration of International Marketing Independent Agent commissions by ensuring accurate customer gaming data when requested

Approves villa and suite requests by reviewing customer gaming activity and room availability; assists with resolution as reservation conflicts arise

Approves property marketing executive credit card and cash expense reports

Prepares and distributes reports required for operations including, but not limited to, participant reports, pacing reports, high profile reports and arrival reports

Reviews customer gaming Tier levels and Express Comp program eligibility

Attends regular International Marketing Administration staff meetings, Corporate International Marketing meetings, and property meetings as required

Partners with senior property Marketing Executives to resolve guest and/or employee issues effectively and professionally

Organizes, manages, and completes assigned projects from the Director of Casino Marketing Development and property- specific departmental leaders with attention to detail and within established deadlines

Promotes Casino Marketing events and initiatives and regularly informs Marketing teams of current and upcoming events as well as current and updated policies and procedures

Protects the confidentiality of all department and company files and documents under their immediate control

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Related field

Required

3+ Years of Prior Relevant Experience

casino marketing, slot marketing, hospitality operations or gaming operations

Required

Have strong public speaking and presentation skills

Preferred

Experience in the Luxury gaming environment

Preferred

Previous experience working in a similar resort setting

Preferred

Professional appearance and demeanor

Proficiency in Microsoft Office programs including Outlook, Word, Excel, and Power Point

Must have ability to plan, organize, and execute multiple projects with timeliness and accuracy

Creative thinker with the ability to initiate and complete projects that create competitive advantage for the company

Excellent customer service skills

Interpersonal skills to deal effectively with all business contacts

Experience in Direct Marketing channels

Understanding of CRM tools

Ability to effectively communicate in English, in both oral and written forms.

Strong public speaking and presentation skills

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X