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Mgr Players Club

J o b D e s c r i p t i o n

Job Profile Title:	Mgr Players Club
Job Code:	19882
Profile Title:	19882 Mgr Players Club
Grade / Band:	L1
FLSA Status:	Exempt
The Players Club Manager oversees and coordinates the development, execution, and sustainability of program improvement initiatives in support of the properties' overall guest experience strategy. This role will respond and proactively identify needs and issues, develop recommendations, and manage the implementation of solutions with property operating teams to enhance the delivery of programs and improve the guest experience. All duties are to be performed in accordance with departmental and property policies and procedures.

Principal Duties & Responsibilities
Strategize with management to meet all department, property and corporate goals and financial initiatives through the analysis of KPIs
Analyze data and make necessary adjustments to current strategy to improve guest experience through research, development, evaluation, and implementation of new programs, services, products, and technology to maintain competitive position in the market
Develops and implements programs to increase and improve employee engagement and guest service and aligns with all property and company goals
Create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s commitment to engagement, purpose, and respect
Regularly reviews and updates departmental policies and procedures to ensure practices are relevant and up to date

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
Bachelor's Degree	Hospitality, management, or related field or equivalent experience	Required

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Manager or supervisor role in Slot Operations or a gaming environment	Required

Additional Requirements
Details	Required/ Preferred
Ability to work varied shifts, including weekends and holidays	Required
Bilingual, English as the primary or secondary language	Preferred
Previous experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts
Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
Effective listening abilities and be able to make strong judgment call
Ability to effectively communicate in English, in both oral and written forms
Ability to work varied shifts, including weekends and holidays
Must be able to perform basic math operations
Excellent customer service skills

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex				X
Climbing				X
Crawling				X
Crouching				X
Distant vision				X
Driving - auto/van				X
Driving - limousine				X
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X